JWs are dependably comfortable; this one goes the extra mile accommodating families with young children. The activity center has various crafts and entertainment available on a posted schedule, so children don't get bored with the lazy river and pool- with some indoor activities, nice for getting the kiddos out of the sun for awhile. Parts of the lazy river are... More

When we returned from our night out, I noticed my watch was missing from our room. We decided to thoroughly check the room and did not locate my watch. I reported this to guest services and a claim was filed. It would seem as though once a guest checks out the customer service ends at that point. I called back... More

I always have an amazing experience with the JW Marriott, so I was expecting a good time when I booked this hotel, but the Orlando JW Marriott blew me away. I was in town for LASIK eye surgery and needless to say I needed a very chill place o recover. The JW Marriott staff went so far out of their... More

This property is really nice, but very pricey. They use to give their Platinum Elite members vouchers for the continental breakfast but they WON"T do this now and won't budge on their new policy. The breakfast bar with tax and tip is around $30.00 which is way over priced. There are not any great options for breakfast except Starbucks and... More

This hotel is very comfortable and clean. The services and amenities are top-notch for the price. Can be used for conferences because it is spacious as well as families for its pool. Close to the airport and theme parks, perfect for a vacationer like myself.

A work conference again brought me to Orlando. It was about a 15-20 minute drive from MCO to this resort. With all full service hotels, there were several bellman and valet attendants as you arrived. The lobby was very grand and the front desk staff was attentive, but that's what I expect from a JW Marriott. There are several restaurants... More

JW lives up to its billing as one of Marriott's premier brands, I would prefer to stay in the other Grande Lakes property the Ritz Carlton, but hey on business in Orlando. As you would expect everything about the JW is first class, the staff, room, facilities, bars, etc.. Although I could not get my room as cool as I... More

I recently stayed had a fantastic stay at the JW Marriott Orlando Grande Lakes. This hotel is awesome and beautiful. Our Executive Suite was absolutely wonderful! The suite was very spacious with an exceptionally large and spacious bathroom with plenty of space to move around. The king bed was also exceptionally comfortable with an abundance of high quality pillows. The... More

I reserved a conference room and paid them in advance for the room. They have a hidden fee that requires triple the payment if you cancel. So not only did they charge me for the actual room, but because I canceled, they charged me three times the cost. I canceled with ONE MONTH notice. They refused to remove the charge,... More