My husband & I stayed in a 2 bedroom unit looking toward the fitness center and pool. It was a very nice sized unit with 2 bathrooms & 2 full baths, perfect for a family of 4. The master bedroom had a nice whirlpool tub, open to the bedroom. Our unit was immaculate, everything in excellent shape & nicely decorated.... more

the maid left our room unlocked. we complained. since nothing was stolen, there was no response from management. we repeated our complaint, again no response. This about ruined our trip as we did not feel safe in our room or even able to leave our room. The management of Hilton only cares about getting your money and does not care... more

Well, i booked this beautiful 2 night stay at the Hilton Grand vacation resort by phone with advanced pay to get a discount, the catch is no refunds on advanced pay. This would have been fine had i not received an email about my booking stating not only the wrong Resort but also the wrong room. After calling the advanced... more

We atayed at the Hilton for 5 nights May 14 through May 19. We stayed in a one bedroom unit. The first unit we were given was on the first floor in building 5. It had a view of the parking lot. My husband called since their website states "one Bedrrom units have a lovely view of the on grounds... more

The HGVC was absolutely fantastic. I have no complaints whatsoever! My boyfriend and i stayed here fo a week at the beginning of May. Upon arrival we were taken in a golf cart to the furthest building from reception, we didnt mind this as we are both young and fit and loved the 5 minute stroll with beautiful surroundings to... more

The HGV International Drive (The Tuscany) is a fantastic place, set in beautiful grounds, kept immaculately by the numerous staff members. The suites are big, clean, comfortable and are very well equipped. Our first building was building 2, but we had to move as our toilet would not flush, when it did the bowl overflowed, so we rang to advise... more

The internet connection at this hotel is so poor that it's practically useless. I am staying in building 11 (Tucker Town), and when I called to inquire whether there was a special code that I needed to access the "high-speed internet" that is advertised, I was told that the wireless was "for the whole resort," which is why it is... more

We stayed for 6 nights from 4/30-5/6. Overall I would give this hotel a 3.5 rating (out of 5) and would probably stay here again, though might explore other options. Pro's: -Roomy 1 BR suite which had everything we needed including washer/dryer, dishwasher, dishes, utensils -Nice pools. We stayed in building 5 next to the Laguna pool which had zero... more

We had a terrible time here a year ago and returned this year for the two free nights we were given as a result of the poor service. I am happy to say that the customer service was greatly improved! We had a wonderful short stay here the second time. This is an excellent location for families in close proximity... more