We had a terrible time here a year ago and returned this year for the two free nights we were given as a result of the poor service. I am happy to say that the customer service was greatly improved! We had a wonderful short stay here the second time. This is an excellent location for families in close proximity... more

We just returned from a family vacation to Disney, spending 4 nights at the Hilton. Overall this was a pretty fantastic place for our needs. The hotel's grounds & pool are beautiful and well-maintained. I booked a package through orbitz and got a great rate. After a mix-up with my room, which was supposed to be next to my family,... more

What a resort! We stayed in a one bedroom suite in building 4....loved it!!! It had a dishwasher, washer and dryer, huge tub, and incredible shower. It was near the laguna pool (the smaller pool) but much quieter!! The huge large pool was extremely busy. The resort was only a few minutes from the outlet mall...which was perfect for me... more

If you are in the back of the resort, the gated outlet access (using hotel card) was across a well lit handicap parking area and an easy walk. In fact, our unit seemed closer to the shops than the outlet's own parking garage. Most buildings are around a lake, so don't be disappointed if you're not overlooking the pool, the... more

This gorgeous hotel could have been the highlight of our month-long vacation in Florida. But after experiencing incredibly poor customer service, we strongly suggest that you find another hotel that can provide such amenities as a basic clean room. We stayed for 5 nights in a studio suite, which was clean, but a bit small. I am told the one-bedroom... more

We spent a week here in March and fell in love with the place. From the moment we checked in we were made to feel like we were family. The staff are only brilliant, they could not do enough for us. The one bedroom apartment we stayed in was beautiful, far too big for just two people and very well... more

This hotel was perfect for our stay. It was 5 minutes to SeaWorld and 10 minutes to Disney attractions and was conveniently located on International Drive. The hotel was beautiful. We stayed in a studio room that was plenty large enough for the two of us, with a screened in patio. The main pool was huge and all the kids... more

Background We are a family of 5. We have 16, 13, and a 6 year old. We have been to many locations in the United States and the Caribbean. Rooms We are owners of HGVC. We had a 3 bedroom condo. We stayed in 5th floor of building 7. The front looked out to the outlet malls. The Balcony looked... more

We stayed at the HGVC for a small sales meeting. I had a one-bedroom suite, lots of room: living/dining area, full kitchen, screened in balcony, bedroom with jacuzzi and big bath (double sinks). The free wifi worked great. The paper was delivered every morning. I didn't visit the fitness centers, but instead ran around the lake (1/2 mile) very early... more