This hotel was our saving grace. we were booked at new world inn for a relatives wedding, and couldn't stay due to no A/C .....in JUNE! Anyway, we were lucky and got the last room here at the Plaza. The staff was sympathetic to our problem and was so very accomodating. We were always greeted pleasantly and were very pleased... more

Overall a good stay. Rooms were clean. Flat screen TVs are a plus and the beds were very comfortable. Comp breakfast was outstanding! Staff was extremely friendly and helpful. Only complaint, and it's minor, was the architecture was kind of funky. I recognize that they are built on and preserving the historic L & N railroad passenger depot, which is... more

I planned a little weekend away for my husband's birthday. He wanted to visit Pensacola's beautiful beaches and so based on the reviews from Trip Advisor and the location to everything we were intersted in doing, I chose the Crowne Plaza Grand. Situated on the old train depot, the hotel iteself was beautiful and charming. The hotel has a lot... more

From the outside of the hotel to the inside of the room, we were not disappointed. The room was very well appointed and clean. Staff was very friendly and helpful. The beds were very comfortable! The 1912 Restaurant was very good and the service was excellent. more

I spent two nights here while in Pensacola for business. It's an interesting hotel, built on the site of an old train depot. The lobby and conference areas have black and white photos taken when the station was operational, antique furniture and a library. The staff in the restaurant and bar were friendly. I had a very nice room, just... more

The hotel staff was the rudest I have ever encountered. They are unwilling to accomodate their guests in any way. I don't know how the night manager could keep a job in hospitality management. We asked for more towels at 4:00 pm and they never came. We asked for directions and again nothing. At the end of our stay we... more

This hotel is wonderful. It is clean, roomy, and the service was wonderful. I stayed here after my business flight out of Pensacola was cancelled and I was stuck for the night. As you can imagine I was not happy about having to stay another night but this hotel made that go away. The receptionist was friendly and very helpful... more

We stayed at the Crowne Plaze last night, as we were in Pensacola for a concert at the Civic Center, which is conveniently right across the street. We loved the rustic ambiance of the hotel, set in the 1912 train station. Sitting at the bar for drinks before/after the concert was nice, although would have been nicer if smoking was... more

Today I was reading reviews about hotels that I've stayed at and felt compelled to add my 2 cents about this hotel. I've stayed at this hotel 12 times and from the first time I felt valued. The Front Desk Manager knows my name and he always gives me upgrades. He has a great trained staff who are funny and... more