During my recent stay, I was lucky enough to have booked a room with housekeeping provided by "Sheila." Each time she saw me (and other guests) in the hallway, she greeted us and asked if we needed anything or if she could do anything to make us more comfortable. She also assisted us with our luggage as we entered the...
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Would like to take a moment to THANK each and every staff member that I and Jill had the chance to interact with during our brief stay with y'all.
Must say, unequivocably that ALL the Valet staff with were assisted by throughout our one night stay were truly SUPER! That staff is great with first impressions for your guests! We...
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Checked in today for a family wedding this weekend. Hotel pictures on the hotel website make the hotel look much more updated than it actually is. Once you enter, it is clear this is a rather old hotel that has been renovated within the past 1 to 5 years. Unfortunately, the renovations are surface only and not the best quality....
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Hello JLSocks! We appreciate you taking the time to submit a review on our hotel. Please know we did undergo a full renovation 2 years ago and have plans to do another renovation later this year after the Republic National Convention. We have shared your feedback with our maintenance team so that the appropriate actions can be taken as needed....
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We were disappointed by this hotel as we were expecting the standard to match the Sheraton standard we have in Australia. This hotel failed dismally to do so.The overall look was run down and shabby and the place was unclean and frayed at the edges. It was more like a middle of the road motel that a four star hotel....
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Hello howdeppisyourlove! We would like to take this time to thank you for your recent review on our hotel. Your feedback has been shared with our maintenance, food and beverage, and housekeeping managers to look into and make any corrective actions necessary. In regards to our staff being indifferent, please know our staff are one of the best here in...
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There are many varied reviews for this hotels. We stayed here for the Gasprilla Festival and the rate was199 per night with breakfast and parking. This was a great rate considering the parade went right past our hotel and other hotels in the area charged over 350. Each and every member of the staff from bell boys to maintenance to...
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Hello perrjojo! We appreciate you taking the time to submit a review after your Gasparilla weekend stay with us. As mentioned in your review, our hotel is a great location during this festival because the actual parade runs by the front of our hotel. With the amazing packages we were offering with breakfast and parking included in the rate, it...
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We stayed at this hotel for Gasparilla weekend. It was the perfect location to enjoy the festivities. The hotel is clean but it is slightly old and dated in the rooms. Wood is scuffed, carpets are looking a little old, that type of thing. We had a balcony and enjoyed sitting outside and relaxing at night watching the boats on...
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Hello mermaiden27! Thanks for taking the time to submit a review on our hotel regarding your stay with us during Gasparilla. We are glad to hear that you enjoyed the festivities especially with the perk of being so close. We understand your concern about the carpets and are currently working on a daily protocal of deep cleaning every carpet in...
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Great view. Loved the balcony. Staff was kind and attentive
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Flowerdiva71, thank you for your recent positive review on our hotel. We love our sweet sleeper beds as well...one word to describe them is definately "COMFY". Thanks again for taking the time to submit your review and we hope to see you again soon.
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We stayed at this hotel prior to our cruise and really enjoyed it. The view from the pool of the river is beautiful. We had two rooms, since we are a family of 8 and both were clean and nice. We found a wonderful pizza place just a few blocks away and bought a HUGE pizza that was really wonderful....
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Hello charblue7! It was very refreshing to read your review on our property. We pride ourselves in delivering a great product with excellent customer service and it makes our day hearing reviews like yours. We truly hope your cruise experience was just as great as your precruise stay with us. We would love to have you and your family back...
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Where to start? No Hot tub. No Sauna. Carpets and draperies in room filthy. Mold in bathroom. Although we were on the Concierge level, amenities were terrible. We were suppose to have a free continental breakfast. First day, we arrived 15 minutes before closing and everything was already wrapped and on the carts, despite a steady stream of patrons attempting...
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Hello Russell! Please let me take this time to apologize for your recent experience at the hotel. Please be assured that we are currently looking into this incident and would like to inform you that this is definately not the norm for our property and is an "off" incident. We understand your frustration but would love to have another opportunity...
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About the only reason I can think of to stay here is if you're going to the Forum or working nearby ... definitely not the right choice for a leisure trip. There's not much nearby, it's very dark (vacant, really) at night so walking seemed iffy and the rooms need an update. My room smelled like smoke (or something //...
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285 Reviews
229 Reviews
