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Microtel Inn And Suites Columbus/Ft. Benning


TripAdvisor Popularity Index
#35 of 44 hotels in Columbus
TripAdvisor Traveller Rating
2.5 of 5 stars 4 Reviews
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“Charged for 4 nights when I cancelled two months before!!!!” 20 Nov 2009 - preciousMrsP
“Wonderful Stay” 7 Oct 2009 - JoshCsMom

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What's Near Microtel Inn And Suites Columbus/Ft. Benning

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Microtel Inn And Suites Columbus/Ft. Benning
3930 St. Mary's Road
Columbus, GA 31907
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Microtel Inn And Suites Columbus/Ft. Benning
3930 St. Mary's Road, Columbus, GA 31907
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Reviews you can trust

Rating summary
2.5 of 5 stars 4 reviews
Excellent
0
Very good
1
Average
1
Poor
0
Terrible
2
By trip type
All (4)
Business (0)
Couples (0)
Family (3)
Friends getaway (0)
Solo travel (1)
[ Date ] [ Rating ]
“Charged for 4 nights when I cancelled two months before!!!!”
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1 of 5 stars
preciousMrsP
New Jersey
20 Nov 2009 | Trip type: Family

Horrible horrible customer service! I booked 3 rooms at this hotel online for 4 nights. After some research on here, I realized I didn't want the hassle, so I CALLED IN a cancellation for all 3 rooms. This was in August 2009. I even have the emailed cancellation confirmation. The Sunday I was supposed to check-out from this stay, I... more

Management response from
Cole Garab, General Manager

Guest had billing issue with reservations originally booked through central reservations at advance purchase rate. Property initially refeunded amount to guest's new credit card. Through a transmission error guest balance was not cleared in the system and card was charged again at month end. Guest contacted General Manager, who apologized and refunded the guest credit card.

“Wonderful Stay”
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4 of 5 stars
JoshCsMom
California
7 Oct 2009 | Trip type: Solo travel

I stayed here for the first time for my son's family pass weekend. The staff was very friendly and accommodating to all of my needs. I felt very comfortable staying here by myself. The only negative thing that I would say is there were no places to eat at this exit and the suites do not have two beds in... more

“Housekeeping???”
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3 of 5 stars
DBama1203
Georgia
15 Jul 2009 | Trip type: Family

The Motel location is great, the newness of the building was great, the swimming pool was nice, but you can't always judge a book by its cover. The beds were dirty once you peeled back the sheets. The next day we did not get our room cleaned because they said we had "Do Not Disturb" on our door. Yes we... more

Management response from
Cole Garab, General Manager

We did in fact check this guest into a room that had not been properly inspected. All of our guest rooms are to be inspected by manangement before being sold. This room was overlooked and our inspection process has been refined as a result.

“Plan on paying double the amount that your charged”
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1 of 5 stars
dontletithappentou
Georgia
7 Jul 2009 | Trip type: Family
1
person found this review helpful

After checking in I was charged and when I checked out I was charged again. more

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Microtel Inn And Suites Columbus/Ft. Benning Address

3930 St. Mary's Road, Columbus, GA 31907