When we got to our honeymoon jacuzzi suite that was labeled "no smoking," the first thing I noticed was that the porch was dusty and had not been swept off. Not a tragedy, but neither was it a good first impression. When we entered the room, it had a general stale smell, almost like a smoking room would have. My... more

My kids loved staying here. The "hotel" (motel really) was on the river and our room had a back door that opened onto the patio with stairs leading down to the riverbank where the kids had a blast skipping rocks. The place was charming, but could have been a lot cleaner (and the beds were terribly uncomfortable). With a few... more

Wife and I had family saying the week in Helen so we booked this room quickly. Wish we hadn't. We travel with a pet so that was the main reason we booked here. Was told it was the slow season so a one night stay was ok(website said they require 2 nite stay). We explained we would be there Sat... more

After reading the reviews posted here I was a little worried about how our stay would turn out, but I was pleasantly surprised. The room was clean and the people were nice. They are doing construction and remodeling, but we never heard a sound. We will definitely stay here again!! more

The rooms were disgustingly dirty. The carpet was stained and torn up, the rooms stunk like smoke (and we had a nonsmoking room), the walls and ceiling(!) were stained and gross, there was dustbunnies the size of my cat underneath the bed and God knows what else. The towels are flimsy and cheap, I used my own comforters and still... more

After having a wonderful time vacationing in Pigeon Forge and the Smoky Mountains, our family decided to make a spur of the moment trip to Helen for the Oktoberfest on 10/10/2007. Being a last minute side-trip on our way home, we thought that it would be difficult to find a hotel room with two queen beds. We found the Hampton... more

Wow, what a dump---If you're looking for the Bates hotel--this is your place!! Foul smell, dirty towels, pay up front. We we started up the steps to our room and seen patched stairs that had not even been painted to match the decor, we knew we had made a mistake. Curtains were hanging off the rods and dust on the... more

From the moment we arrived we were impressed by the manager{Cindy} who helped correct a mixup in our room reservation.We found our stay to be quiet peaceful and relaxing.We may have had dinner at the hotel resturant on a bad day,we were very dissapointed with dinner,but there were many other places to eat. more

I read the reviews on this Hotel amd decieded to take my chances! WOW!!!! Some of these people must have had a bad day! I found the staff and the Hotel to be wonderful! I felt very much at home there! I was treated with the utmost hospitality! The Manager in the Office was so nice and accomidating! Sure, Its... more