While the staff members we dealt with were uniformly helpful, courteous, and assistive, the condition of the hotel in general was really quite awful (with the exception of the dining area and the lobby, which were bright spots in an otherwise dingy, odorous, tired-looking and generally grimy experience). The hallways – dirty walls, stained carpeting, dark lighting – looked like...
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Thank you for taking the time to write such a thourough review of your recent stay. As we are under renovation to improve our guests experience, providing clean comfortable rooms is our number one priority. I have shared your comments with the housekeeping and maintenance staff for corrective action. As communicated in the direct correspondence we sincerely apologize for your...
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