First of all, I cannot speak positively enough about all the staff, from registration to the lounge. They are all very professional, helpful and responsive. Complimentary transportation from the airport, internet, coffee and croissants in the a.m. are great amenities. The food and wine in the lounge was wonderful! A significant negative factor is lack of cleanliness. The hall carpeting...
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Thank you for your TripAdvisor review. Comments like yours give us an opportunity to improve our hotel for every guest. I apologize for the cleanliness issues you discussed in your post and want to assure you we are addressing them all. This is not the standard for the Modern Hotel. We pride ourselves on excellent customer service, high quality 300...