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Holiday Inn Chicago-Carol Stream


Hotel class 3.0 of 5
150 South Gary Ave, Carol Stream, IL 60188
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Reviews you can trust

93% Recommend
3.5 of 5 stars 15 reviews
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By trip type
All (15)
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[ Date ] [ Rating ]
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3 of 5 stars
Virginia
10 Nov 2009 | Trip type: Couples New

Friendly front desk, clean & comfortable room, good housekeeping service. Bummer: no continental breakfast - only options are the on-site restaurant and room service. (Or White Castle and Starbucks nearby.) If you have some reason to be in Carol Stream, this is a good choice for lodging. It's definitely a "convention/event" type hotel, but worked okay for us on a... more

Management response from
HolidayIllinois, General Manager

Thank you for the encouraging words regarding our friendly staff and cleanliness of the hotel, both are things we take great pride in. If you are out this way in the future, please know that our Front Desk has a restaurant map available showing all of the different dining options in our area. Thank you again, and hopefully your next...

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4 of 5 stars
los angeles
4 Oct 2009 | Trip type: Business, Solo travel

I got upgraded to a nice large room with a couch and nice bathroom. The place was quiet and the restaurant was decent, with only one other customer there. The staff greeted me warmly and gave me a map of the area. The bed was comfortable and all in all, it was a pleasant stay. I had some business in... more

Management response from
HolidayIllinois, General Manager

I am glad you enjoyed your recent visit with us and thank you for your feedback. It is always good to hear we are taking proper care of our guests and that you were able to enjoy our amenities and service we provide. Look forward to having you visit our hotel again soon.

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1 of 5 stars
San Antonio
27 May 2009 | Trip type: Couples

We stayed at the Holiday Inn Carol Stream IL for five nights for my daugther's graduation from college. We had booked through hotwire.com and gotten a great deal.( about $56/night). We requested a non-smoking room and received one. We had traveled in from Europe after living there for a year and so had a lot of luggage. The room was... more

Management response from
HolidayIllinois, General Manager

Thank you so much for the kind review. I am pleased to see that we are continuing to improve and make your visits with us more enjoyable. We do pride ourselves on our cleanliness and customer service. Thank you again and hope you'll visit us again in the future.

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4 of 5 stars
St. Paul, MN
26 May 2009 | Trip type: Solo travel

I had some trouble in that the air conditioner in my room wasn't working. When they checked it and found that it needed major repairs, they offered me a new room and gave me a free breakfast voucher for the trouble. I was pleased with this response. Check-in and check-out was slick, the pool looked fine although I did not... more

Management response from
HolidayIllinois, General Manager

I would like to apologize for the difficulty with your air conditioner. I am glad to see that our staff's reaction to this situation pleased you. We can't always anticipate equipment malfunctions, but we can make sure we rectify the situation to our customer’s expectations. I will ensure our front desk and housekeeping staff receive you kind word. Thank you...

Excellent
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5 of 5 stars
georgia
14 Dec 2008 | Trip type: Couples

Great front desk staff. Great room. Great food. Only 15 Min. from Wheaton College. Only four miles from a great big Mall. more

Management response from
HolidayIllinois, General Manager

Thank you for taking the time to review the hotel & give us you feedback. We pride ourselves on our Customer Service, and these comments will be passed along to our staff so they know what a great job they are doing. We hope to see you again on visits to Wheaton College in the future. We'll keep the Pillowtop...

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1 of 5 stars
Illinois
8 Jun 2008 | Trip type: Business, Solo travel

The visit started off on a negative...the desk clerk told me to park by the door nearest my room. Turned out no spaces (6pm) anywhere near, due to the banquet facility and restaurant being on the same side of the building. I assumed I was getting a decent room, from my Priority Club membership, but was surprised by the request... more

Management response from
HolidayIllinois, General Manager

I would like to first apologize for your experiences during your recent stay with us. Excellent customer service is our top priority. Thank you for taking the time to share your areas of concern so we can address them and ensure you and other guests do not have similar experiences. I encourage you and all other traveler to notify the...

Nice Rooms
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4 of 5 stars
Bay City, Michigan
1 Apr 2008 | Trip type: Family

I stayed at the Holiday Inn Hotel & Suites from 3/27 - 3/30. The hotel seems like it was recently updated (within maybe the last year or so). Our room was a "two room suite" with a king size bed and a pull out couch. It included a small kitchenette area with a refrigerator/freezer, microwave and sink. Our room was... more

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3 of 5 stars
Wisconsin
18 Jan 2008 | Trip type: Business, Solo travel
1/1 found this review helpful

I stayed here 5 times during the summer of 2007 while in the area on business. I was working night shift so I had to sleep during the daytime. The hotel staff was courteous and did the housekeeping tasks around my sleep schedule. Although I stayed here numerous times and am a Priority Club Platinum member, not once did I... more

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4 of 5 stars
Brookings, South Dakota
15 Nov 2007 | Trip type: Business, Solo travel
1/1 found this review helpful

Was in town on business and had a discount here. The front desk staff were pleasant and I was pleasantly surprised to see a plasma tv in my room... no HDTV though ( kind of a bummer.) The only down fall was the bar staff. I went in to get my complimentry drink and some late night, after flight food... more

Okee dokee
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3 of 5 stars
Brookfield, WI
16 May 2007 | Trip type: Couples
0/1 found this review helpful

We have stayed at this hotel a few times when we are in the area visiting family. It is clean and the staff is efficient and friendly. more

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Holiday Inn Chicago-Carol Stream Also Known As

  • Holiday Inn Carol Stream
  • Carol Stream Holiday Inn
Address: 150 South Gary Ave, Carol Stream, IL 60188