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Omni Chicago Hotel


Hotel class 4.0 of 5
676 North Michigan Ave, Chicago, IL 60611
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Reviews you can trust

87% Recommend
4.5 of 5 stars 295 reviews
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By trip type
All (295)
[ Date ] [ Rating ]
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5 of 5 stars
SE WI
21 Aug 2009 | Trip type: Business

I travel all over the U.S. as part of my job, for conferences, workshops and training. My agency booked our conference here and I, in turn, made reservations to stay here for the duration of the workshop, which was 4 days. I really enjoyed my stay. I thought the staff was friendly and accommodating. The housekeeping staff kept my room... more

Management response from
Omni_Manager, Manager

Thank you for the feedback. We’re glad you enjoyed your stay with us and signed up for the free Select Guest program and took advantage of the 676 Bar and the fitness center. We regularly have special promotions throughout the year, so please be on the lookout for great deals especially when the weather gets a bit colder. We hope...

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2 of 5 stars
Dearborn, MI
14 Aug 2009 | Trip type: Family
3
people found this review helpful

My family and I have traveled to Chicago a few times and we normally stay at the Peninsula. This time, however, we decided it might be nice to change things up and see what another hotel in the area had to offer. After reading several positive reviews for the Omni on this site we thought we had picked a winner.... more

Management response from
Omni_Manager, Manager

We want to make a great impression right from the start, and we did not succeed with that when you arrived at the hotel. We apologize that you had numerous issues with your room. We can’t pinpoint exactly when you stayed with us, but the drilling was most likely the result of a broken pipe that we had to fix...

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5 of 5 stars
Boca Raton, Florida
8 Aug 2009 | Trip type: Family
2
people found this review helpful

Having stayed at the Omni Chicago Hotel three times in the past seven years for our annual shopping/sightseeing trips, we have found this hotel to be the most convenient and comfortable hotel. The staff is friendly and helpful. Bellpersons are very welcoming and we never had to carry a single back to or from our rooms. My teenage daughters loved... more

Management response from
Omni_Manager, Manager

Thanks for taking the time to write a review and thanks for choosing to stay with us when you come to Chicago. Comfort is the goal when picking a hotel and we're glad you are comfortable when you stay with us. We hope you will stay with us for years to come. Safe travels.

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4 of 5 stars
Pickering, Ontario
4 Aug 2009 | Trip type: Couples
2
people found this review helpful

Our recent 5 day stay was very pleasant and our overall experience at the Omni was very good. The suite-style room gave us a sense of space and it was very comfortable. Joining their guest programme provided a daily paper with coffee and juice every day which was much appreciated. The hotel's location was perfect for us as we walked... more

Management response from
Omni_Manager, Manager

We’re happy you enjoyed your stay and dined with us at 676 Restaurant. It is a great spot to get away from the Michigan Avenue crowds but still enjoy the view. Thank you for taking the time to review the hotel and share your positive experience with others. We look forward to seeing you again during your next stay.

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2 of 5 stars
Dallas, TX
3 Aug 2009 | Trip type: Couples
1
person found this review helpful

I'm surprised to see all the comments about great service. We received poor service immediately starting with check -in. We booked a corner room on hotels.com and were charged $50 extra for the room than a standard suite, but upon arrival we were told there was no way we had booked that room through a third party. We were forced... more

Management response from
Omni_Manager, Manager

We are sorry that your stay with us was not up to our standards. Our many positive reviews are wonderful to read, but we don’t want any of our guests to have to argue with the front desk, deal with a lost bag or have an unclean room. We most certainly know you can specify a room type on Hotels.com...

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4 of 5 stars
London, UK
31 Jul 2009 | Trip type: Business, Solo travel
1
person found this review helpful

I spent 4 nights at the Omni while attending a conference and, having stayed in most of the hotels in Chicago at one time or another, I was impressed. The location's great, the rooms were comfortable and the service good. There was one problem I had. The plug wouldn't come out of the bathtub whatever I did (I assumed it... more

Management response from
Omni_Manager, Manager

We’re glad you enjoyed your stay with us during the conference. However we do apologize for the clogged drain, but glad we were able to take care of the issue. We hope you will stay with us again next time you are in Chicago so we can earn that fifth star.

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5 of 5 stars
Ontario
30 Jul 2009 | Trip type: Couples
1
person found this review helpful

Having read the reviews before traveling to Chicago we were not disappointed. The Omni lives by their mission statement which is to "exceed your expectations". The manager and the rest of the Omni staff are superb at making sure your needs are met. I was greeted by the manager while in line checking in and it just got better from... more

Management response from
Omni_Manager, Manager

We couldn’t ask for a better review. Thank you for choosing to stay with us. We’re so glad we exceeded your expectations and we hope you will choose to stay with us for many years to come.

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4 of 5 stars
DUS / FUK
29 Jul 2009 | Trip type: Business, Family
1
person found this review helpful

We just returend from an 8 night stay in Chicago at the Omni. In total we where highly satisfied. From the arrival on, everybody was really extremely friendly and helpful, something not so typical for an US hotel. Check-in was quick and we got a nice suite on the 18th floor. Since we had our 8-year old son with us,... more

Management response from
Omni_Manager, Manager

Thank you so much for the great review. We’re glad you were able to stay eight days and get the full Chicago experience. Thank you for posting photos of the room as well. We always do our best to accommodate room changes to meet our guests’ needs, and we’re glad Megan was able to switch rooms to make you more...

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5 of 5 stars
Aurora, Ontario, Canada
23 Jul 2009 | Trip type: Couples

We have just rteturned from a three day getaway in Chicago. We chose the Omni Chicago for its location but will definitely return as a result of the wonderful service we received while staying there. We were able to arrange an early check in and a later check out without any difficulty. A call to housekeeping requesting more pillows was... more

Management response from
Omni_Manager, Manager

Thank you for the wonderful review. We're so glad you enjoyed your stay with us and that we were able to locate and return the item to you quickly. Please come back and stay with us again next time you are in town.

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5 of 5 stars
Aurora Ontario
23 Jul 2009 | Trip type: Couples

The staff were friendly and helpful in every area and made it a pleasure to stay there. The room was very spacious and comfortable with all of the ammenities we needed. Great location on the "Magnificent Mile" where we were able to walk to many points of interest, attractions and some incredible restaurants. One suggestion; the first night we left... more

Management response from
Omni_Manager, Manager

Excellent advice to our future guests. With the windows open you will definitely hear some city noises, but with them closed you are in for a peaceful night's rest. We're glad to hear you also enjoyed the service and the room. We hope you will choose us again on your next visit to Chicago.

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Omni Chicago Hotel Also Known As

  • Omni Chicago
  • Omni Hotel
  • Chicago Omni
Address: 676 North Michigan Ave, Chicago, IL 60611