My family and I have traveled to Chicago a few times and we normally stay at the Peninsula. This time, however, we decided it might be nice to change things up and see what another hotel in the area had to offer. After reading several positive reviews for the Omni on this site we thought we had picked a winner.... more

Having stayed at the Omni Chicago Hotel three times in the past seven years for our annual shopping/sightseeing trips, we have found this hotel to be the most convenient and comfortable hotel. The staff is friendly and helpful. Bellpersons are very welcoming and we never had to carry a single back to or from our rooms. My teenage daughters loved... more

Our recent 5 day stay was very pleasant and our overall experience at the Omni was very good. The suite-style room gave us a sense of space and it was very comfortable. Joining their guest programme provided a daily paper with coffee and juice every day which was much appreciated. The hotel's location was perfect for us as we walked... more

I'm surprised to see all the comments about great service. We received poor service immediately starting with check -in. We booked a corner room on hotels.com and were charged $50 extra for the room than a standard suite, but upon arrival we were told there was no way we had booked that room through a third party. We were forced... more

I spent 4 nights at the Omni while attending a conference and, having stayed in most of the hotels in Chicago at one time or another, I was impressed. The location's great, the rooms were comfortable and the service good. There was one problem I had. The plug wouldn't come out of the bathtub whatever I did (I assumed it... more

Having read the reviews before traveling to Chicago we were not disappointed. The Omni lives by their mission statement which is to "exceed your expectations". The manager and the rest of the Omni staff are superb at making sure your needs are met. I was greeted by the manager while in line checking in and it just got better from... more

We just returend from an 8 night stay in Chicago at the Omni. In total we where highly satisfied. From the arrival on, everybody was really extremely friendly and helpful, something not so typical for an US hotel. Check-in was quick and we got a nice suite on the 18th floor. Since we had our 8-year old son with us,... more

We have just rteturned from a three day getaway in Chicago. We chose the Omni Chicago for its location but will definitely return as a result of the wonderful service we received while staying there. We were able to arrange an early check in and a later check out without any difficulty. A call to housekeeping requesting more pillows was... more

The staff were friendly and helpful in every area and made it a pleasure to stay there. The room was very spacious and comfortable with all of the ammenities we needed. Great location on the "Magnificent Mile" where we were able to walk to many points of interest, attractions and some incredible restaurants. One suggestion; the first night we left... more