We arrived at 11pm to be told thatwe had a double room reserved when in fact we had reserved a twin room .We were then informed that they were fully booked and they could not guarentee us a twin room the next day untill 5pm.We were told it was the fault of our travel agent but as all the other... more

This place is very lovely and comfortable. Staff is kind, location outstanding. We stayed for 3 nights and we could walk to many places from here. The room service is wonderful and yummy! more

I remember staying at the Palmer House about 10 years ago and thinking it was pretty run down. Not anymore. Very nicely decorated and conveniently located in Downtown. It's a pleasure to walk around the town in the summertime. The rooms are quaint and clean and quiet (I had the last room on the corridor). I liked that the windows... more

My son and I paid only $79 through Hotwire; so, it was a pretty good value. I thought the place was interesting; given they took great pains to retain the historical character of the building. The room was small but clean. They really kill you with the extras here, though. No coffee maker--no Wi-Fi- (well, for a price.) Parking is... more

When I called the hotel I was told that parking is included in the price of the room. Not so when I arrived with my car. I could have taken public transportation and saved my self $51 per day parking charge. The only hotel in the USA that has no coffee maker in the room so that if you want... more

Ideally located just off Michigan Ave., I could walk to where I needed to go. The hotel is grand in every way, with great decor and ambiance. My room was well-appointed, clean, and the beds comfortable. Excellent soundproofing done with the renovations. I work in hotel management for a living, so I looked for everything I look for when I... more

We stayed here 4 nights. My husband and I got a King as requested. We paid 25.00 for early check in, but only on one of our 2 rooms. My son was in a room next to us. We had noise problems one night when the guest on the other side of us had the TV on most of the... more

I had booked my hotel stay with Hotwire, and I was a little nervous after reading the reviews of others who had used Hotwire or Priceline. However, we were given a lovely, recently renovated room. The room (including the bathroom) was done in a very nice Art Deco style. It was a bit small; the room had one queen bed... more

I moved from the Doubletree (same brand) to the Hilton during a 2 week stay and the only thing I can say is that the Palmerhouse Hilton brand rooms were half the size of the Doubletree. However, for my trip the Hilton was better located to where I was working which was great. The rooms had good style to them... more