We stayed in the Executive Suites and found the staff to be very helpful and pleasent. However, the rest of the staff were not so helpful and friendly. When we arrived we were given a ticket from the Valet to park our car. When we checked out and gave the valet our ticket to retreive our car, we were told... More

The Palmer House Hilton is an historic hotel. Its lobby area is spectacular. Some of the public rooms are truly beautiful. The location is great; e.g, in the business district, within walking distance of the Art Institute and Symphony Hall. Huge convention type hotels often have employees who are either pleasant but vacant/unknowledgeable or non-comprehending of even simple requests. In... More

Tried to check in on 12/27/11 @ 2:45 pm was told by front desk check in was at 3:00 pm and our room wasn't ready. Instead of being offered an upgraded room, we were offered a downgrade (2 Double & 1 Bath) room. We had booked and prepaid for a (2 Double & 2 Bath). I said we would wait... More

After looking at reviews online, I called the Front Desk to request a renovated room away from Wabash Ave. due to the noise of the elevated train all night and a room with a view. There are no rooms with a view, but we did get a quiet renovated room that was spacious, with a chaise lounge and king size... More

Booked a suite and it was absolutely beautiful. Tastefully renovated, beautiful white leather chairs, very nice bedroom and bathrooms, and as this was a corner suite, huge living room with and lots of windows. Great service. Ate at one of the restaurants downstairs. Food as ok, nothing special. More

I stayed at the Palmer House Hilton for one night when my husband and I were in town and we had a wonderful stay. We arrived after midnight after a horrid series of delays at the airport and a late dinner and upon arriving were upgraded to a concierge level room. The rooms were dark and silent and we slept... More

I stayed at Palmer House for one night in early January this year. During the check in, the front desk lady asked me to show my confirmation letter of my reservation. I did not bring the confirmation with me because I had not been asked to present it in other places during check in.So she asked to print out one... More

Always a great hotel experience. The hotel appears to have gone through some renovations while maintaining its historic appearance (oversized closets, crown molding, bathroom tile, door fixtures). Do not forget to experience the great executive floor lounge, its layout and the service. Good appetizers in the early evening. The hotel also has plenty of front desk staff to handle crowds... More

The Palmer House Hilton's location is perfect if you wish to explore the city on foot. It is close to shopping on Michigan Avenue, the fantastic Field Museum, and the Shedd Aquarium among other attractions. Our guestroom on the 23rd floor was immaculate and had all of the amenities of a grand hotel. The Peter Thomas Roth toiletries and lovely... More