We arrived after a trip from sunny maui only to arrive to a rainy chicago. Got to the hotel to find a grand interior lobby although busy looked the part. The room was a different matter. a single room with a double bed a very tight to space to say the least. We were probably unlucky but thats life! more

I wouldn't recommend this Hotel for a Family Trip because the rooms are extremely small, however the room was nice. DIdn't have much of a view but we did get it for $85 on Priceline so I didn't expect a lot. The room was nice and clean and service was great.. Lobby is out of this world beautiful if you... more

We were very pleased with the friendly, accommodating staff and our great room. We picked up our Go Chicago Card and our Grayline trolley pass in the gift shop there at the hotel. The location was great for accessing parks, museums, shopping and wonderful dining, either by walking, or nearby trolley and public transportation. We had a great lunch in... more

I would only recommend the Palmer House if you had to stay here. The only reason we stayed here is because it was the hotel for our meeting. Here are the disadvantages: Service - Service is uneven. I think this has to do with the size of the hotel (because it's BIG). If the hotel is near full, everyone seems... more

The Palmer House Hilton hotel is stunning in appearance. The lobby and ballroom are stunning. The location is excellent and it's only 2 blocks from the Monroe stop (blue line from O'Hare Airport). The staff is extremely courteous and helpful. The beds were quite comfortable. However: 1. Internet options, based on speed, range from $15 - $20/day 2. The fitness... more

I just returned from a 3 day weekend trip to Chicago and couldn't be happier. The staff from check in to check out was very pleasant. While checking in I asked for an upgraded room and they were able to accommodate me with a very nice room on the 'Executive Level' on the very top floor. I highly recommend the... more

One will see a beautiful lobby and an inviting bar. The hotel is clean and the staff are friendly and personable. Large comfortable rooms. I had a leaky faucet in the bathroom, reported it to the hotel and it was fixed that day while I was out about town. It is in the hub of Chicago and public transportation by... more

This hotel is so wonderful in so many ways. You must stay here when you travel to Chicago - it will really take you back to a time in society when things were so grand. The proximity to Millennium Park is amazing. I would highly recommend this hotel to anyone travelling to Chicago! more

Very bad customer service. I made the reservation through priceline and called the hotel just to make sure I have 1 bed instead of 2. The person from room accommodations asked me how I made my reservation. Once she realized that it's from priceline, she gave me a lecture on how the rooms booked through priceline are non-changeable, non-refundable, non-xxxxx... more