This used to be one of the top properties in Chicago but it has been eclipsed by new entrants and needs updating. That said, it is still a good property in an excellent location and is good value for money at its current rate structure. The pluses: - Fantastic location - Reliable Ritz / Four Seasons amenities and service levels... more

One up side of the down economy is that savvy travelers can enjoy some real bargains. My wife and I recently took advantage of a significant deal offered by The Ritz-Carlton Chicago. The hotel was offering a credit (read: discount!) of $100 per night for guests who stayed a minimum of two nights. Because we planned to drive from Indianapolis... more

Stayed at the Ritz Carlton Chicago after attending a meeting at the Westin Michigan Avenue. Thankfully I stayed at the RC after the Westin and not before. Where the Westin was tired with service lacking the RC was a breath of fresh air. Our great experience started before we arrived, I had been trying multiple times to get into a... more

Loved the location best of with this property connected to the American Girl Place and Water Tower Atrium on the third level. The colors of the deluxe four seasons suites where we stayed we're a pleasing palatte of soft blues and grays. Tres chic modern furnishings, and crystal ball lamps, the room was a fine example of glamorous living from... more

We stayed here for one night with our children while traveling thru Chicago. We had looked ahead to see that the weather was calling for rain, and decided to stay at this hotel because of its location above the Water Tower Place Mall (which now includes the American Girl Doll store that my youngest wanted to see and eat at).... more

Stayed there for one night and loved every minute of it. We had spectacular view of the lake and the Hanckok tower. Room was immaculate, L'Occitane bath products, huge bathroom, comfy bed. In the morning I went to the health club to work out and then swam in an indoor swimming pool. Excellent location, everything is within a walking distance.... more

Having stayed at other Ritz Carltons, and researching this location, I was looking forward to a terrific experience. While okay, there was nothing memorable spending 3 nights at this property. Lobby while nice seemed dated, service average to slow in cafe and at hotel bar. If this spa is world class, I am trying another planet. Pool is small, hot... more

This hotel is fine, we stayed there on a promotion of third night free. Two of the rooms we were given were on a high floor and looked newly decorated in cream tones. The third one was on a low floor and looked dingy and was decorated in blue. The front desk was efficient and moved the 3rd person to... more

Spent President's weekend with my family at the Ritz in Chicago. Used to live in the neighborhood so I knew how great this hotel's location is. The location is the best thing about this hotel. In Chicago the Ritz is part of the Four Season chain. Unfortunately for mr the Four Season's, which is 2 blocks away, is the hotel... more