Was in Chicago for a conference and stayed at the Ritz. From the initial greeting to the very friendly, relaxed and attentive front desk attendant everything was first class. The room's are very well appointed, modern (recent renovation to the entire hotel) and the service was excellent. Great location to access the city and a wonderful place to return to... more

I had not stayed at this property for three years, i.e., before any of the recent renovation. The hotel remains lovely, with attentive staff, and a perfect location. While I had the lowest level room they offered, the views of the lake were stunning and the quality of the furnishings and other aspects of the room were top notch. I... more

I was confident to have a nice stay when choosing the Ritz-Carlton Chicago; but we understood immediately that it was a very bad choice. 1. We had made our reseravtion in April, with an arrival on July 28th. My wife was in Boston the week before, and I was to join her in Chicago on the 28. We had to... more

Stayed at this hotel for three nights in August. All rooms with two beds were booked, so after one night of staying in a king bed, they transferred us to a different room. It went very smoothly and they took care of it for us with ease. Rooms are very nicely decorated. Area around hotel is very nice. Overall, a... more

Love Love Love the Ritz Carlton Chicago! We travel to Chicago a few times a year and we always stay at the Ritz. The staff is so welcoming, Mark the doorman and Lula the lady who sits at the first floor entry desk always remember our kids names. The front desk, housekeeping and room service have been equally accomodating. When... more

Went for a long weekend, a "last hurrah" trip before son 1 leaves for college. We are getting very spoiled and are leaning towards Four Seasons whenever it is a choice (and when we can get a deal that is only outrageous, not astronomical!) Although the hotel seemed almost 2/3 empty... there were really no deals to be had other... more

Trying to be classy (when you're not), describes everything and everyone from the second we walked in. Even the maid, although trying to pretend she was part of the "Ritz" family, acted like she was at Motel 6 on Skid Row, with a frown and a grunt as if we were a bother or she had a hang over. The... more

This trip was for me, my sister, and my daughter, 11. I booked a city view room and received an upgrade to a beautiful lake view on the 27th floor! Originally I booked the American Girl package but about a week before our stay I changed the room rate to the experience more one (best value). However, they still gave... more

Stayed here for 4 days late April 2009 while my husband had a business meeting in Chicago. Our 2 room suite, a supposed upgrade, was claustrophobic and dated. The 2 bathrooms were tiny in 70's style, bathtub/shower combo and more what would be expected in a 2 star motel. Service was spotty. The maid had to be called several times... more