If you are expecting Ritz Carlton standards then do not stay here. The rooms are very dated and worn. The white paint on the doors and walls has started to turn yellow. Antique televisions stuck in a corner of the room. The staff switched our room 3 times, but moving us to a lake view room does not make up... more

This is a Four Seasons property and not quite up to the Ritz Carlton's standards. The carpet was frayed and the furnishings were a bit dated. We had trouble with the thermostat, which was addressed immediately. It always seemed warm and a bit stuffy. But, the view was magificent, staff was wonderful and the location (one bock from the Mag... more

I am not a big fan of the big chain hotels but in general you can not go wrong with a Ritz property and Chicago is not different. The rooms are spacious and in the typical style of all Ritz rooms. Lobby/Check-in No issues with check-in or check-out - no lines Lobby is nicely decorated, though the view of the... more

I have had to stay at this hotel a couple of times for work. Each time I have been happy with the great service and comfort of the hotel. If you can get a lake view even better. The staff is always willing to go above and beyond. They have arranged delivery and shipping of packages for me without any... more

The world class Ritz Carlton service, and great location, live up to the 5 star expectations, but in the end, this is an old Chicago hotel, and unfortunately the rooms (the most important feature of any hotel) leave too much to be desired. When paying over $400 a night, I would expect at least a Plasma TV, or some sort... more

I have stayed at this Ritz-Carlton before and always look forward to returning. This visit was overall very good, with a few minor complaints. I always feel spoiled by the Ritz's attentive staff, which is usually on top of their game. On this trip however, on my second night I noticed a small reddish brown stain on the pillowcase. This... more

Stayed 3 nights in this centrally located hotel. Everything ran smoothly. Checkin was quick. Got upgraded to a suite overlooking Lake Michigan. Snacks and wine were waiting for us. Room service was good, prompt and hot. Lobby bar is nice and airy with good lake views. Fitness center and pool are first rate. They even have a rooftop sun deck... more

I booked my 4-night stay at the Ritz for a conference so the rate was reasonable. The hotel lobby was elegant and my room was very nicely appointed, with a generous supply of L'Occitane products, complimentary bottled water, double sinks in the large bathroom, plenty of towels and a robe/slippers. The staff was exceptional; knowledgeable, helpful, efficient and courteous; I... more

My husband and I were celebrating our wedding anniversay. This hotel could not have been nicer. We had a beautiful room, with a view of the city, Lake Michigan and the Navy Pier.On the day of arrival, when we returned to our room we were greeted by a bottle of champagne and chocolate covered strawberries. What a nice treat!! Every... more