We had a fantastic two nights at the Ritz, although checking in was confusing: we went to the Four Seasons instead and then realized that the Four Seasons OWNS the Ritz. We got an excellent rate for a friend's wedding. Check-in was fast and easy, the lobby spacious and tasteful, with gorgeous floral arrangements. The lobby bar has amazing city... more

Ladies and gentleman serving ladies and gentleman. The staff are absolutely great here, from bellhop, the front desk to catering staff. They actually care about customer service, it was a refreshing change to experience. I was at the Ritz for 3 nights - the room service was great both at breakfast and dinner. One morning the waiter spilt my apple... more

Just back fronm a long w/end in Chicago. Stayed at the Ritz Carlton on Pearson St. very central to all amenities. Navy Pier great. Bubba Gumps a great place for Cajun Shrimp. The ferris wheel at the pier has great vieqws of the city. Joes rest. great Coobas has a wonderful atmosphere and Tavern on Rush the same. Have a... more

My stay at the Ritz-Carlton was relaxing, pampering and thoroughly enjoyable. Location is great, right off the Magnificent Mile. Their staff is absolutely top notch, from bellman to front desk to housekeeping. They actually care about customer service and what a treat that was to see...so rare that that happens anymore. I checked in early and got a smoking room,... more

While the general upkeep of the hotel was pretty good, the service was bad. Specifically, when we arrived, we noticed that there was a bottle of wine in the minibar that was already opened. We called the front desk and asked them to restock the bar and to make sure we didn't get charged for the bottle. To make this... more

If you are a regular Ritz Carlton customer you will be disapointed in this property. From the entrance level with the dirty stained carpet to the hard upsell at check in (not complimentaqry upgrade) you realize something is amiss. View is great as well as Mag. Mile locaiton--but unless a view is worth $800 you should choose a different property.... more

I was fortunate enough to spend several days in Chicago for work and pleasure. The Gold Coast area and Miracle Mile are wonderful places to vacation, as evidenced by throngs of tourists everywhere. I stayed at the Ritz but also visited the Four Seasons and the Peninsula. My review is based somewhat on comparisons of these three properties. The main... more

When you come to Chicago and you want to spoil yourself, your loved one and family, stay here. PERIOD. It simply rocks. Everything you could want from a hotel in the world is here. Elegant room (get the Four Seasons Suite), magnificent food, wonderful gym, pool, lobby. You name it, the Ritz Carlton has it. Just an impeccable choice! If... more

My husband surprised me with a trip to Chicago for our 5th Anniversary. Everything he requested was honored (higher floor, great view of city and lake and fireworks). He also requested rose petals to be sprinkled around the room and they not only accomodated his request but sent us a bottle of champagne and chocolate covered strawberries to toast with...... more