A very well located property. Rooms are a good size. Staff were all very polite, but seemed less genuine and warm than I have experienced at other Four Seasons properties. One needs to take an elevator to the lobby - and then another to the floors where rooms are located.Not a big deal at all if you are there a... more

How difficult is it to outfit a 5 star hotel with a decent TV...the Sheraton has nice flat screen TV's...but not the Ritz? This hotel is old and showing its age...the furniture needs to be replaced, and the rooms need to be updated. Rumor is its for sale, so that may be the reason. I would stay at the Peninsula,... more

My profession allows me to travel worlwide and stay in many luxury hotels. This hotel has an entrance at the street level with a desk for an attendant who provides directions from the lobby to the 12th floor where reception is located. The street level lobby is lackluster, the elevators are old and slow and the reception floor is the... more

My husband and I stayed at the Ritz for a long weekend, May 5-7. Our room was very nice, and we were pleasantly surprised that we had a partial water view. The bathroom was great, the room was lovely, and the sofa was unusually comfortable. We arrived around 10:30am and were very pleased that they had a room ready for... more

I've stayed at this hotel twice. I would highly recommend it. It is old and a little out dated but still is wonderful. The bed and linens are amazing, they make you just want to stay at bed all day long. The location is great, you can take an elevator down to the shopping centre and you can walk to... more

My husband and I stayed here for 3 nights on a weekend getaway. For it to be a 5* hotel, managed by the Four Seasons, we expected more. Everything about the hotel was just "average", except for the location. The rooms need an update and we did NOT experience services any better than a good 4* hotel. The location was... more

This hotel is in an excellent location in Chicago. One can walk just about everywhere on the Gold Coast and Near North Side. The hotel itself is very nice. Our room had an awesome view, was spacious, and the bed was super comfy. more

I admit I had high expectations but when spending $500 a night, I believe that is justified. We stayed in a suite - it was nice and no complaints with the room. I was disappointed with the service. Here are some examples why: We had wine in our room before leaving for dinner and it took approx 45 minutes for... more

The Four Seasons service is just unbeatable. We stayed in an Anniversary Suite at the Ritz Carlton Chicago for 3 nights to celebrate our wedding anniversary. When I booked the room I told them we were staying for a special occasion, but didn't really have any expectation that there would be any follow up. Was I wrong, from the second... more