We were disappointed with this hotel. The staff seems hurried and unhelpful. Our room was not made up until after 5 PM despite several requests. The blower in the hallway blew freezing air, but the staff told us that there was nothing that could be done about it. The lobby is not inviting and there is no where comfortable to... more

Great location - near Michigan right off Wacker. Concierge was AWESOME! Very helpful. more

Love the Fairmont. Luxury without the pretensiousness. Great rooms, Great restaurant called Aria. more

We LOVED our room at The Fairmont. Staff members were wonderful, but it was not comfortable for a family with two young children. Lots of cream color furniture! more

I spent a Saturday night at the Fairmont with 3 other friends (mid/late-20s), and all 4 of us thoroughly enjoyed the stay. We had paid very cheap internet-only rates for each of our two rooms (which made it all the more enjoyable), but I suspect we would still have been happy if we had paid full price. The front desk... more

We recently stayed here for one night, which was not enough time... The hotel parking was a little tricky for us to find, and we ended up at a self park next door which was a bit cheaper anyway. The decor has a sleek and more modern look. Every employee that we encountered was very friendly and helpful. Check in... more

This hotel was beautiful -- I loved the shimmery mod reception and our room which had a king sized bed and was really spacious with a seating area. Also, it looks as if the place has been recently redone. The bathroom was immaculate with a separate tub from the shower that was big enough for 2. I thought the location... more

Beautiful lobby. Bellmen never held doors or offered luggage assistance. Wireless internet doesn't work unless close to the elevator. Pool listed as an amenity is offsite so very inconvenient and additional charge despite premium nightly rates.Room quality varied greatly in size, layout and view. Large by NY standards but small for any other city I've visited. Paid a premium for... more

I stayed here with my husband. While he was at a meeting, I checked in early and dropped off our bag. The lobby and the hotel rooms have a modern feel to them, bright interiors with a cool minimalist edge, unlike other Fairmont Hotels. Check in was fast and efficient. Our king room was on a high floor and was... more