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Swissotel Chicago


Swissotel Chicago
Hotel class 5 of 5
323 East Wacker Drive, Chicago, IL 60601
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Traveller Reviews

81% Recommend
4.0 of 5 stars 368 reviews
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By trip type
All (368)
[ Date ] [ Rating ]
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5 of 5 stars
Greenville, SC
12 Jul 2009 | Trip type: Couples New

When we checked in we were offered an upgrade for a room with a view. Since it cost more we declined and had a room on the 16th floor on the side facing away from the river. Our view was just wonderful. It overlooked a park and the new Aqua building. We could also see the marina and the Natural... more

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3 of 5 stars
toronto, canada
9 Jul 2009 | Trip type: Couples New

We stayed at the Swissotel from July 1 – 5, 2009. We got a superb rate by taking advantage of the hotel’s price match/beat policy and a rate found on Orbitz.com . Our four night stay ended up costing $320 US including taxes. Check-in was smooth. I had called ahead to request a high floor and a view of Grant... more

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4 of 5 stars
Atlanta, GA
8 Jul 2009 | Trip type: Family New

We stayed for two nights July 5 & 6 for $139 with breakfast included. Hotel was nice and clean but didn't have the 5 star feel to it. The room was comfortable but small and the double beds were comfortable but only a full size, not queen. The bathroom was updated and nice. We had a great view of the... more

Management response from
SwissotelChi, Director Marketing Programs and Public Relations

Thank you for taking the time to write a review on your recent stay at Swissotel Chicago. We value your feedback as it allows us to continuously improve. Kindly, Swissotel Chicago Management

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5 of 5 stars
Eau Claire
8 Jul 2009 | Trip type: Couples New

This is a lovely hotel in a great location. We were there from 07/03 thru 07/07. It was very busy for the 4th of July weekend (family with 7 kids in next room, Yikes!) and very quiet on Sunday and Monday. The cost is about the same as the Hyatt Regency, one block west, but a much, much better value... more

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4 of 5 stars
Boston
7 Jul 2009 | Trip type: Friends getaway New

I booked the hotel the morning I arrived on hotwire for only $99 a night (july 3rd and 4th). I stayed in room 2418 (two double beds). The room was very nice: comfortable beds, big tv, bathroom with a shower and separate bathtub, nice view towards Grant Park. On the 3rd, I could see the fireworks from my room (one... more

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1 of 5 stars
indiana
5 Jul 2009 | Trip type: Couples

We booked a July 4th stay to watch the fireworks. When I called I told the person at the hotel we were staying there to WATCH THE FIREWORKS. Instead of telling me the fireworks would be at Grant park on that night only and would not be viewable from the hotel at all, he said that an act of god... more

Management response from
SwissotelChi, Director Marketing Progrmas and Public Relations

Thank you for taking the time to write a review on your recent stay at Swissotel Chicago. We apologies for the inconvenience that you had experienced in regard to the view of the fireworks during the 4th of July holiday. The hotel is unable to guarantee views of the fireworks from Monroe Harbor due to our location. Therefore, our management...

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2 of 5 stars
Minneapolis
15 Jun 2009 | Trip type: Couples
2/3 found this review helpful

Stayed at the Swissotel Chicago from June 11th-14th for a long weekend to catch a play and a Cubs game. Had a great time in Chicago, but felt the Swissotel left much to be desired. The Pros: great location, great views (we woke up and fell asleep to views of the ferris wheel at Navy Pier each day), comfortable bed.... more

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2 of 5 stars
Dallas,TX
14 Jun 2009 | Trip type: Family
2/2 found this review helpful

We just spent 2 nights at the Swissotel in Chicago for a daughter's graduation. I've stayed in other Swissotels and assumed that this one would be of the same level. I was wrong. The normal and expected amenities such as robes, magnifying mirrors, a morning newspaper and decent toiletries were all missing. Instead we were offered a rude and incompetant... more

Management response from
SwissotelChi, Director Marketing Programs and Public Relations

Thank you for taking the time to write a review on your recent stay at Swissotel Chicago. We apologies for the inconvenience that you had experienced during your recent stay. Your feedback has been forwarded to the appropriate departments for further review. We truly value your feedback as it allows us to continuously improve. Kindly, Swissotel Chicago Management

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5 of 5 stars
Long Island City, New York
5 Jun 2009 | Trip type: Couples
1/1 found this review helpful

Luxury hotel at the mouth of the Chicago river and Lake Michigan. Building is shaped like a triangle and only has about 17 rooms on a floor, so very quiet and no hall noise. Service was excellent (when you called the front desk they addressed you by your name) and housing came as soon as asked. Room was larger than... more

Management response from
SwissotelChi, Director Marketing Programs and Public Relations

Thank you for taking the time to write a review on your recent stay at Swissotel Chicago. We are delighted that you enjoyed your stay and look forward to welcoming you back soon. Kindly, Swissotel Chicago Management

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4 of 5 stars
Tulsa
31 May 2009 | Trip type: Couples
1/1 found this review helpful

Room 1619 was a very nice room, had a great view, beds were soft and very nice to sleep in, TV was very nice, show was very nice, staff was awesome saw to every need I inquired about. $52 a night to park, read very carefully about the room service charges,swimming pool and internet charge in your room, and of... more

Management response from
SwissotelChi, Director Marketing Programs and Public Relations

Thank you for taking the time to write a review on your recent stay at Swissotel Chicago. We are delighted to hear that you are pleased with our team and renovated guestrooms. We look forward to welcoming you back soon. Kindly, Swissotel Chicago Management

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Swissotel Chicago Also Known As

Address: 323 East Wacker Drive, Chicago, IL 60601