Excellent on arrival service, gorgeous suite with magnificent views. close proximity to high end shopping -- perfect for business or pleasure. The front desk staff did their utmost to ensure that I knew where to go how to get there etc. having arrived from NYC to cold climate in Chicago I was in a great spot to run out and... More

The most disappointing visit to any Four Seasons we can recall. A warm welcome from the doorman and a swift checking were the only high points. The room decor was tired and bland, badly in need of refreshment. The room needed a thorough cleaning, crumbs in carpet, smears of food on room service menu and a remote so disgusting we... More

I have been staying at The Four Seasons Chicago for many years. Each visit is a reminder of just how wonderful this special hotel is. The hotel has recently finished a complete make over that has greatly improved what was already a terrific property. he lobby area has been completely updated in a contemporary yet rich manner. The dining room... More

College girlfriends recently stayed at the Four Seasons for our 50th birthdays. The property is outstanding in every way, with beautiful amenities and luxurious elements to give customers a feeling like none other. From the curb staff to the concierge and everyone in between, the hospitality could not have been better. My spa treatments by Aneta were wonderful. The entire... More

The Four Seasons Chicago is not resting on its laurels. It is apparent that they take very seriously their commitment to customer service. I believe they truly strive to make every guest's stay outshine that guest's expectations. The location is excellent for shopping and for strolling - be sure to walk a few blocks north and cross over to the... More

I've been to Chicago before but it had been numerous years since I last visited. I decided to head back to this wonderful city to celebrate a special friend's 40th birthday. From the moment we entered the hotel, the hospitality was exceptional and welcoming. The hotel is beautiful and located in the perfect area of Chicago. Kristen and Heather in... More

We just returned from our first stay at this hotel. We couldn't believe all of the amenities for kids starting with the treasure box in the lobby. The kids loved their complimentary afternoon treat each afternoon. The make-your-own chocolate milk and cookies were the crowd favorite. The pool and playroom were great for our kids and we took advantage of... More

Had a lake-view executive suite and was not very impressed with the room, given the price. We ordered breakfast through room service and absolutely everything was cold, from the food to the beverages. Usually Four Seasons is excellent at things like that, but not this time. For the price charged, things like that are unacceptable. The property itself was lovely...nice... More

Stayed at the Four Seasons Hotel Chicago for the second time this week. Overall, a wonderful experience. Despite the fact that my prior stay was exactly a year ago for only two nights, they treated me like a valued, regular guest. The receptionist welcomed me back by name, escorted me to the proper elevator and I was upgraded to an... More