Very helpful staff particularly the guys on the front door. The king bedroom was a generous size and , as other reviewers have said, the mattress was sooo comfortable. There is a fridge in the room but , as yet, no coffee maker. In the morning, you can get complimentary tea and coffee in the lobby until 10 am. The... More

We were booked into this hotel as part of a tour and were impressed right from the front door. We were met by the doorman, Danny, who was very helpful with valet parking, recommendation of restaurants and anything else we needed. The staff were all very friendly and also helpful and our room was beautiful with the most comfortable bed... More

Whitehall Hotel is in a great location. However, when spending over $400/night for a hotel room I expected a bit more. There is no in-room coffee (must go to lobby for coffee each morning), no in-room safe although they did bring a portable safe when we asked. We had to ask for our room to be serviced & at least... More

Stayed for 2 nights in a suite on the 20th floor. Room has not been upgraded yet but was fine. Bed is amazing. Views from this floor are breathtaking . The problem that will keep us from returning to The Whitehall is the rudeness displayed by the early morning desk staff. Went down around 6:40am to get coffee as there... More

We stayed in a very spacious room for four days in May, experience flash floods, lightening storms, sunshine, heat, humidity and cold. Love visiting Chicago! I had stayed at the Whitehall in 1988 and remembered the charm. It's been substantially updated, and our room was amazing. No view, but quiet with amazingly comfortable bed and a wonderful bathroom. Elevators were... More

Stayed here for two nights as part of a consultation taking place nearby. The location is great... just steps off Michigan Avenue and 10 minutes' walk from the Lakeshore. For a city with so many charming downtown hotels, this one just didn't quite stack up for me. The lobby is tiny and rather spartan. Although my room was large, well... More

I was here for 4 nights for a work conference in Chicago. My room and bathroom were nice and clean. I wasn't able to get any internet access the entire time I was there. I spent an hour on the phone with the technology support company since I wasn't able to log into any of the wireless channels (although curiously,... More

For me the place started off on the wrong foot by not having our room ready when we arrived. Then "Evan" the surly desk jockey didn't do much to allleviate the frustration by asking us to "wait a few minutes". We waited nearly an hour in the lobby watching the desk clerk while he checked in other guests. He failed... More

I stayed in the Whitehall with two other guests, we had two rooms and the hotel was beautifully refurbished, it seemed a shame the new bar area wasn't used much by guests, over the 5 days we were there we saw one other customer, it was lovely, chic and luxurious, the bar staff and restaurant staff were friendly and helpful... More