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W Chicago - City Center


W Chicago - City Center
Hotel class 4 of 5
172 West Adams at LaSalle, Chicago, IL 60603
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Traveller Reviews

[ Date ] [ Rating ]
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2 of 5 stars
Rochester, New York
1 Jul 2009 New
0/1 found this review helpful

Traveling with my husband and granddaughter. The valet's at the door were awesome, especially Pria (Paul) he actually made our stay there a little bit more enjoyable. As we entered the hotel I felt it was a little dark. My only problem with my stay was the front desk person on duty that night 6/25/09 and concierge they were not... more

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2 of 5 stars
Amelia Island, FL
30 Jun 2009 New

We were booked into this hotel for a one day conference. If it hadn't been in the middle of our stay, I would have moved. The lobby is a beautiful space with old architectural affects, but it is lit with purple, blue and pink neon. Way Too Cool for a sophisticated hotel. There is very loud "hip" music playing all... more

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4 of 5 stars
Dayton, OH
29 Jun 2009 New

We stayed at the W Chicago City Center for one weekend night with one child. As a Starwood preferred gold member we were upgraded and I must say the room was excellent and large with a very large bathroom. The room faced the interior courtyard and was very quiet. Furnishings are very nice but W needs to learn a thing... more

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4 of 5 stars
Troy, Michigan
26 Jun 2009

LOCATION: May seem a bit far from Magnificent Mile, but Chicago is big, so this location was good. In the financial area, so the weekend is less busy here. Just a 10 minute walk to the lake or Millennium Park and 20 minutes to the Wrigley Building. ROOM: Good size. Very modern and contemporary. Cool decorations. Great amenities and Bliss... more

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1 of 5 stars
Toronto, Canada
9 Jun 2009

I stayed here as I got a great prepaid rate of $109 for a Friday and Saturday night (unsure of why this hotel was so cheap until I got there!). I was also celebrating my birthday. We checked in around 10pm and first noticed that the lobby was great looking however we had the smallest room I have ever been... more

Management response from
Jessica Young, Marketing Manager

While we are within walking distance to major businesses, shopping, theatre, and the lake, W Chicago – City Center can certainly have an urban feel to it as it is nestled in the center of the loop. On behalf of the W brand I apologize for all of the W-OOPS moments you encountered during your escape with us. I hope...

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5 of 5 stars
Daphne Alabama
1 Jun 2009

I booked the W hotel City Center because the hotel was close to amtrak and had an aarp discount. My senior citizen husband and I had a comfortable quite room. Staying at the W is like staying in a piece of art. Design is everywhere (even in the business center). A stunning lobby and swank elevator. When we arrived the... more

Ikea Hotel
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3 of 5 stars
Dallas, Texas
26 May 2009

If you stay here, ask for a room on the upper floors. Why? Because you can't hear the L as much, and because the rooms haven't been renovated yet. The renovated rooms look like a page out of an Ikea catalog. White, cheap furniture. I was reminded of the super-small rooms you get in European hotels where all the furniture... more

Management response from
Jessica Young, Marketing Manager

We are truly sorry that your stay was not up to your expectations for the W brand. We ensure you that our furniture was created exclusively by the W Hotels Design team for the comfort of our guests. In implementing our recent 35 million dollar renovation our design team carefully thought of the guest experience – installing sound proof windows...

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3 of 5 stars
San Francisco, CA
19 May 2009

I stayed on NYE 08. Management was rude. As a gold card SPG, I was not upgraded, only given late check out. The rooms need massive updates. Also, the former hotel, I forgot the name, was raped with cheap comforters and ugly furniture. Had no view. Got mooned. more

Management response from
Jessica Young, Marketing Manager

We want to thank you for being a loyal Gold Starwood Preferred Guest. We are truly flattered that you would choose Starwood as your home travel after travel. I apologize that you were not recognized properly for your loyalty at the W Chicago – City Center, and will alert the proper areas of your experience so this does not happen...

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3 of 5 stars
New Hampshire
11 May 2009

This is a typical W with over the top styling. The lobby is nice, and had a nice bar scene at night. Room service is a disaster, don't bother using it. Also, there is a tie-in with Acura where the hotel will drive you to a destination for free in an Acura MDX. As for the rooms, I was traveling... more

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5 of 5 stars
New York City, New York
5 May 2009

I stayed at the W City Center 2 years ago, and loved it so much I chose it again for my 2nd stay in Chicago this April. I was not dissapointed - It is still as wonderful as it was my first stay! The W City Center is a very trendy posh hotel. Go there expecting a happening nightlife scene... more

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W Chicago - City Center Also Known As

Address: 172 West Adams at LaSalle, Chicago, IL 60603