Great Location (in the Loop) and close to the elevated train station stop. Rooms are a bit small but have a very chic decor (the whole hotel has that decor theme - trendy lounge!). Price was reasonable. BUT WATCH OUT for the hidden charges they tack on to your final bill. I was charged for Room services (mini bar items... more

I'm going to start this review by saying I am not a hip 20-something clubgoer. So I'm probably not part of the W's target demographics. I was glad I was with a colleague who was familiar with the hotel because I would have had a very difficult time finding the reception desk (tucked in a dark corner in the back),... more

We had an amazing time at this hotel. When you first walk in you're blown away by the trendy and sleek decor, it's kind of like walking into an upscale lounge. You can tell that 3/4s of the people in the lobby/lounge are not staying at the hotel but just having some drinks and enjoying the atmosphere. We were immediately... more

I recently stayed at this hotel for a wedding that I was a part of. I was a bit nervous as I was traveling with my 13 month old twin daughters and I didn't think that this was the type of hotel that we should be staying at with them. Upon check in we were immediately greeted and cared for... more

Let me set up the scene for this conference trip. 4 hotels, 4 nights. Everything that could cause hotels to be booked (U2 concert) was going on in Chicago...and several idiot wedding parties here at the hotel mid September. Our night at the W City Center was a Sunday. This area of town is DEAD after dark, and almost uncomfortably... more

My wife and I,went here for a romantic get away...I choose this W for my wife and to my surprise...This was a very nice and updated hotel that we both feel in love with! We ate dinner once and breakfast once and both times and the meals are awesome! The rooms are small but very very nice. with upgraded t.v.... more

A bunch of wanna-be trendees in a plastic hotel that is impossible to cover up small rooms with incredibly small bathrooms with Ikea furniture and plastic over-priced everything else. We were part of a wedding party that had a large block of rooms - the comments above reflect not only the consensus of our group, but also that of another... more

- Rooms are small - Bedding not very clean (lots of hair and stains) - Location is horrible if you like to explore (the area is dead at night) The topper was that the hotel had no water at 7am on a Monday morning. The front desk said that a pipe burst and water was cut off to all rooms.... more

The good: location (for my meeting) The bad: tiny room, no coffee maker (expect one in a $250 room!), had to travel 3 floors to find a working icemaker, took 10 minutes to check in, room offered a bottle of water for the low low price of $8! (COME on. They also offered an $8 bottle of wine for $58.)... more