The W City Center has always been an interesting option for visitors to Chicago. It is in the heart of the business district, but caters to customers who would rather be going to a nightclub. At most W hotels, service from the staff is usually spotty at best. Frequent travelers know what I mean. However I was happy to report... More

when I was trying to ask the receptionist questions, she stopped me several times and there was even no eye contact or any explanations when she did that. when I just wanted to double check with her which of my credit card would be charged for second night (I booked two rooms for two nights for me and my business... More

PROS: The overall service was a 10 out of 10. Starting with Laurelin, the concierge! She was on top of every e-mail and phone call I placed prior to my arrival and made sure our weekend started off on a good foot. The lobby was pretty cool, the bed was amazing, and the lighting in the room was great. We... More

My recent trip to the W City Center reminded me why I love the W so much. The trip went off without a hitch and exceeded my already high expectations. The staff was friendly; the check-in was simple and effortless; and I always felt like I had the entire hotel at my reach. It was especially great to have Laurelin... More

I called the front desk about a week ago trying to get more information about your slow season rates because my computer was down, it was late night and no one answered the phone .I thought maybe I had the wrong number so I called again and still no answer. The phones should be answered in a timely fashion . More

Had a wonderful weekend at the W City Center. The hotel itself is very nice with just the right amount of traffic and buzz for a weekend in the city, it's not super busy but not super dead. However, keep in mind you're in the financial district so it's a short car or cab ride away to some of the... More

My friend came into town and we decided to go to Chicago for the weekend. She was able to get us a discount from work, so it's hard to comment on the value. The street in front of the hotel was under construction so it was hard to pull up to the front and drop off bags (we weren't parking... More

If that is what you are going for, then it is ok, but otherwise I highly recommend looking elsewhere. The service is good and the beds are comfortable (like all W's) but the ambiance just isn't that cool anymore. More

After dinning in IPO a few months ago a couple girlfriends and I decided to give the hotel a shot for a weekend get away. Upon check in the front desk agent Amanda welcomed us with a warm welcome and gave an in depth rundown of what the hotel has to offer. It was nice to actually feel welcomed during... More