This was our first stay at a W hotel and we chose it primarily because we got a great deal on the room for our quick weekend visit to Chicago. The 'L' is right around the corner making the trip from Midway airport directly to the hotel very easy and also makes getting around Chicago pretty convenient. Our room was... more

I always think that any service oriented entity should be measured by how they respond to things that are out of their control - and today that happened and in my mind W - City center COMPLETELY FAILED. W -City center had pipeline disruption this morning at 8 AM. I was trying to get to shower around that time -... more

My husband took me to Chicago for our 1 year Wedding Anniversary and we stayed at the W. First impressions upon check-in were UNimpressive. The lobby is quite large but the actual check-in area is small, dark and cramped and there are individuals who clearly speak english as a second language standing behind kiosks to greet you. Our room was... more

We stayed at the W City Center from 8/13-8/16 in a regular room. I know the reviews for this hotel go back and forth- I went back and forth as well when deciding on the hotel. They had a summer promotion where I paid for two nights and got the 3rd night free, so we jumped on it. I'm glad... more

My wife and I had looked forward to our stay at the W Hotel on Adams Avenue in Chicago. Although the hotel's location was hard to beat, the hotel itself seemed dull and drab. It was more like an industrial building that had quickly and cheaply been converted to hotel quarters. The lobby was very hard to navigate to get... more

I’m a Starwood card member and anytime I travel for business I prefer to stay at one of the properties. The W Hotel is my favorite Starwood brand, so when I traveled to Chicago for Lollapalooza, I booked five nights at the W Hotel City Center ( got a decent rate using my AAA card). The hotel lobby is beautiful... more

Great location; staff is very friendly and helpful. Beds are comfy, large plasma TV... Like all W hotels: stylish and very busy. The lobby entrance is actually the middle of the bar lounge area; so if you are unlucky enough like myself to arrive when this is packed (as often it is) its an obstacle course with your luggage in... more

Stayed at this hotel with my husband during a weekend visit to Chicago. I travel a ton for business, and stay at a lot of Marriotts and Westins, but am not usually at W hotels. I was pleased with the service (I was upgraded upon checking in to a larger suite), and while I am a Starwood member and was... more

This W Hotel is newly renovated. From the moment you walk into the lobby or "Living Room" you know this not your typical American hotel. In keeping with the W Hotel chain approach, this hotel is very funky. The Living Room had a cool nightclub/lounge vibe going, the staff were extremely helpful, and the rooms were impeccable. My only complaint... more