I stayed at this hotel for five nights and was pleasantly surprised each day by how helpful and friendly the staff was. The front desk staff was awesome. Clementine was a superstar – friendly and engaging. In my online reservation I requested a high floor and a corner room. My request was honored. I have stayed in both a corner... More

This property is in a great location and is maintained very well. We were checked in by a very friendly associated named Dinah who upgraded us to a corner king suite overlooking both the lake and the city. She was only topped by our housekeeper, Monique. This hotel was crawling with unsupervised children and apparently their rooms revealed this as... More

Dinah at the front desk was extremely helpful and excellent people skills! We needed an adjustment to our bill and change of room, Dinah made things happen. It's nice to see people enjoying their jobs! Our stay was very comfortable and affordable, we will definitely go back! More

The rooms were small, but the staff are friendly and helpful. Everyone from the front desk to the cooking staff at breakfast were GENUINELY friendly. Breakfast quality was better than most Embassy's I have encountered with wide selection and high quality ingredients. Heater was quiet which is a huge plus for me. More

I arrived at this hotel after a long flight and slog from O'Hare, only to realize that I was at the wrong Embassy Suites. Clementine at the front desk could not have been nicer. She called the other hotel, confirmed my reservation, and offered me directions. I asked if it would be possible to change my reservation to this hotel.... More

After reading so many negative reviews, I almost changed our hotel reservation. Our stay was fine. Our room was next to a corner room. The room was clean and a nice size. We did hear some emergency vehicles at night, but probably because it's not far from a hospital. We did not encounter any noise from other rooms or the... More

I brought my family to Chicago for a gynmnastics meet my son was participating in. The Embassy Suites was one of the hotels selected for gymnists to stay in. I reserved room 738 and 739 and the lay out of the rooms was great. But in 738 when we tried to get hot water in the shower it took over... More

We got a good price on the hotel, and it was worth every penny! The free drinks at night were very nice, especially since it was so cold out that we didn't want to leave the hotel if we didn't have to! The room was large and comfortable, and we had a lake view even though we didn't book one.... More

Was impressed by this hotel. Did not expect a managers cocktail hour, this was truly enjoyed. Was totally surprised by the breakfast in the morning unlike most hotels that serve donuts, cereal, toast, juice and sometimes fruit and/or yogurt. This was a breakfast buffet plus a complete cook to order area. The food was darn good, as good or better... More