I stayed with my daughter and Grandkids for the 4th of July weekend, and this hotel was wonderful. All the sites we wanted to see were within walking distance and the added feature of included breakfast each morning and managers cocktails in the evening made this a very enjoyable stay. We would definitly stay here again. more

Found location to be good for sightseeing... within easy walking distance to the Magnicficent Mile and Navy Pier. Many good restaurants in the area as well. Hotel is huge so there is no personalized service. Desk clerks and bellmen were friendly and helpful but the advertised concierge service was non-existent when we were there. Breakfast is included... nice variety and... more

We chose this hotel based on our travel agent's recommendation. It is in close proximity to Navy Pier and is within easy walking distance of Michigan Avenue. Parking in the area is at a premium, so the valet service came in very handy. The facility is very clean and neat. I have never seen a housekeeping staff so dedicated to... more

Hotel has kind of an odd configuration. Instead of checking in on the ground floor, you have to take the elevator to the "Sky Lobby" to check in, and then take different elevators to the sleeping rooms. Takes a while to figure it out. I used the automated check-in kiosk, which was pretty impersonal but worked fine. I used the... more

I visited Chicago for the first time as a hotel traveler and found the Embassy Suites to be a great deal. The entire staff was very courteous (except for the happy hour bartender) and the value was outstanding. The included breakfast is a knockout. I have never seen made to order omelettes and good quality ingredients like this at a... more

I stayed here for one night this time but stayed here every week for almost a year back in 2003 (when the hotel had just opened). I had picked this hotel after trying 20+ downtown and Magnificent Mile hotels. It was good to see that the hotel has maintained it's high quality over the years. I love the location -... more

What a great experience! This was our first time using Hotwire, and first time staying in downtown Chicago...and both turned out wonderful. We couldn't have been more pleased with the hotel. We arrived by train in the morning and hoped the hotel would allow us to check in early. They were very accomodating, allowing us into a room immediately, at... more

We stayed one night at the Embassy Suites near the lake and thought it was a great hotel. The interior atrium may be an architectural cliche but I still think it gives the hotel an amazing sense of openness and drama. Our room overlooked the lake and we loved the view, although a tall building partially blocked the view. The... more

My wife and 18 month old stayed at the lakefront from April 8-13. It was our first stay in Chicago so I don't have other hotels in Chicago to use as a comparison but to me it was just average at best. The atrium is a really bad concept if you ask me because sound really travels through that hotel...we... more