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All 165 Chicago hotels

Fairfield Inn & Suites Chicago Downtown

2.5 of 5
216 East Ontario Street, Chicago, IL 60611
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Fairfield Inn & Suites Chicago Downtown
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Ranked #29 of 165 hotels in Chicago
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591 reviews from our community

Traveller rating
    307
    229
    36
    14
    5
See reviews for
Families
157
 
Couples
133
 
Solo
37
 
Business
154
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Denver
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 18 June 2013 NEW via mobile

Location couldn't be better unless it was on Michigan avenue itself. Staff is fantastic, very friendly and helpful, always make a point of saying hello. Unfortunately there is a hospital literally at the end of the block which means sirens blaring at all hours of the night. Soundproofing in the hotel could be better as well since I could here... More

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Rocky Point, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 12 June 2013 NEW

Here on business at a convention at McCormick Place. I chose this hotel initially because of the price. I was pleased to find out the Internet and breakfast were free. The staff is very friendly and accommodating. The rooms are small but efficient. There are several restaurants within walking distance. I would definitely recommend this hotel.

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TOronto
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 11 June 2013

What a wonderful place to call home for four nights/five days. Friendly staff from the moment we checked in, Terrific location steps away from Magnificent Michigan Ave and all it has to offer and the most comfortable, quiet room. We'll be back! Thanks Fairfield Inn and Suites!

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 5 June 2013 via mobile

My husband and I travel all the time, and its rare to find a hotel that has staff that are so nice and willing to go out of their way to help. The hotel is in a great location as well! I would highly recommend this hotel for business or leisure travel.

Was this review helpful? Yes
Ron J, Front Office Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
6 June 2013

Thank you so much for your kind words! We take great pride in our staff here and are so grateful to be able to have the collection of workers we have here. I am very happy that you were able to partake in our service and that it exceded your expectations. Thank you so much again and hope to see... More

1 review
5 of 5 stars Reviewed 5 June 2013 via mobile

My wife and I stayed 2 nights here and were blown away the staff's courteousness, willing to help and give suggestions n places to eat and see. The rooms were very clean and the location really cannot be beat for $169 in downtown Chicago. We will be staying here again in our return trips to Chicago for business and pleasure.

Was this review helpful? Yes
Ron J, Front Office Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
6 June 2013

Thank you for taking the time to fill out a review on TripAdvisor. It means a lot to us that you felt your Experience was worth taking your time out to let everyone know about it! We do take great pride in our service and are constantly striving to make it even better. I am glad to hear that you... More

Laguna Niguel, California
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 June 2013

This FF Inn is a good place to stay for a Chicago Business Trip. Rooms are just fine and the front office staff was very helpful and also very nice to speak to.They had a lot of energy and enthusiasm which was nice to see. Breakfast was typicall FF Inn cuisine. Would certainly make a return trip if I needed... More

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Ron J, Front Office Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
6 June 2013

Thank you so much for taking your time to fill out a review on TripAdvisor. It is always a pleasure to be chosen when travling to the city and even greater when we are your preferred destination! We realize you have many choices in your travels and are always up to the challenge of making your Experience even better than... More

1 review
4 of 5 stars Reviewed 4 June 2013

I truly enjoyed my stay at this hotel. It's a great location that's close to many restaurants and places to hang. The rooms were nice and clean and the staff was courteous & professional. The breakfast was also a nice touch and a great way to start my morning!

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Ron J, Front Office Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
6 June 2013

Thank you Judah! I have to say I really enjoy our location as well. Close to many of the major attractions and very easy to navigate; honestly cant be beat! We do strive to have the best Customer Service in the business and hope you chose us on the next travels so that we can continue to build on your... More

Cincinnati, Ohio
Top Contributor
67 reviews 67 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 4 June 2013

We picked this hotel because it was so close to the things we were planning to do. The room was big and comfortable. The staff was nice and helpful. The breakfast was better than I had expected (yay! scrambled eggs and sausage!) It was an easy walk to and from Navy Pier. My only negative comment is that they need... More

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See 11 more reviews by explorerfun for Chicago
Ron J, Front Office Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
6 June 2013

It is so great that you were able to take advantage of our location for all of your Chicago needs. We definately have to agree that our location is once of the best. I am also pleased that you were able to partake in our new expanded breakfast options and enjoyed them! This is something FFI has added and we... More

Saginaw, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 4 June 2013

Stayed here during a recent spring break trip, and was pleasantly surprised with this Hotel. The location is right in the heart of everything including Michigan ave, You can easily walk to Navy Pier and many other major attractions. The rooms are very clean and the front desk is more than accommodating. Because the trail arrives earlier than 3:00 They... More

Was this review helpful? Yes
Ron J, Front Office Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
6 June 2013

Thank you so much for taking the time to add your Experience to TripAdvisor. We do have to agree; our location cant be beat! I am glad that you Experience with us was worth while and that you were able to enjoy yourself. Thank you once again and hope to see you in the future! More

Bath, Michigan
Contributor
15 reviews 15 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 31 May 2013

This is what hotels should be. I've stayed at the biggest names, old places, new places, big and small, cheap and over priced. The Fairfield Downtown amazed us with cleanliness and service. EVERY person there was outgoing, friendly, and concerned that we were enjoying our stay there. Front desk staff TO A PERSON was warm and helpful. The gentleman in... More

Was this review helpful? Yes 2
See 2 more reviews by B G for Chicago
Ron J, Front Office Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
6 June 2013

Wow! I am taken away by the kind words you had to say about your Experience! Thank you from all of us here at The Fairfield Inn and Suites - Chicago Downtown. We take great pride it providing each of our guests with the best customer service in the business. I am so glad that you Experience was so great... More

 
 
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Additional Information about Fairfield Inn & Suites Chicago Downtown

Also Known As:
Fairfield Inn And Suites Chicago Downtown
Fairfield Inn & Suites Chicago Downtown Hotel
Fairfield Inn & Suites Chicago Downtown Hotel Chicago
Fairfield Inn Chicago
Fairfield Chicago
Chicago Fairfield Inn
Chicago Fairfield
Address: 216 East Ontario Street, Chicago, IL 60611
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Suites Wheelchair access
Hotel Style:
#18 Family Hotels in Chicago
#23 Business Hotels in Chicago
Price Range: ££
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to our Marriott Flagship Fairfield Inn & Suites Chicago downtown hotel. Our unique, contemporary hotel features 15 stories, located in the heart of the Magnificent Mile, with 185 guestrooms and suites. We are friendly, fun, but yet down to business. We provide a comfortable, affordable oasis in Chicago’s Downtown. All rooms include breakfast and high speed Wi-Fi Internet. We are one of the closest hotels to Navy Pier and Michigan Avenue shopping. ... more   less 
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