Recently stayed at the W Lakeshore for a conference and really enjoyed my stay. The rooms are always clean and the staff is very courteous. I think my favorite thing about this property is that it caters to younger, fairly affluent professionals. The lobby and lounge are nice to relax in without the headaches of "tourists" and convention road-warriors. Nice... more

This trendy hotel is very nice to look at and the rooms are cool but the staff does not care about customer satisfaction. The suits are not worth the price but the spa is outstanding. NEVER host a party there, the cost is very high and the service is horrible. more

I go to Chicago a few times a year for a fun weekend. If the W Chicago is available it is my favorite place to stay. Pros: Exceptional staff, knowledgeable concierge and the "whatever, whenever" program is great. Great location walking distance to Lake Michigan and the shopping on Michigan avenue. Short cab ride to everything else. Well equipped fitness... more

This is a hotel geared to the younger crowd. I'm 40 and there were just a few guests older than me. I paid $150 per/night through Hotels.com and I got a "Spectacular Room with a lake view. The decor is nice, it has a nice plasma TV, the view was nice. The room was clean. The best part of the... more

Its been a while since I stayed but wanted to write a review. When we first checked in it looked so trendy. The music they played in the lobby/ Living room was always upbeat tranquil. We had a room with the city view which was nice. The hotel did anything you would asked of them with no hesitation. The hotel... more

We never made it to the lobby. The stickily-but-sleepily friendly employees answering the phone with a straight face while spouting the enforced corporate tag: "How may I make your dreams come true?" are simply that-- corporate sheep being coralled as ordered. After doing quite a bit of research, my boyfriend and I found a reasonable rate online (which we checked... more

Just got back from our seven day trip in Chicago, it was our first time to visit and I wanted to share my review of this hotel, some great eating and sight-seeing places to go to and some mistakes that we made. First of, this hotel did not disappoint whatsoever. We found a great deal online to stay here and... more

The W does scream "swank" - no doubt about it. I'm easily impressed by hotels that go the extra mile on this sort of stuff, so I was in heaven. They have an extremely clever marketing team that have done a incredible job of making the guest feel welcomed and special. Everyone I came in contact with was very helpful... more

I set my parents up at W Lakeshore for their anniversary, just as a surprise. W takes the whole "WOW" factor to a new level. My parents were upgraded and sent a great martini amenity at check-in. I called to make sure all was okay, and happened to talk to Jenny Silvestri, and she totally surprised and delighted them. This... more