I don't know where to start, but I will back up the last review by saying yes, Stephanie is a doll and will go above and beyond for you. The other gals at the front desk were very helpful and friendly as well. My husband and I didn't quite know what to expect as most of the reviews online are... More

We were welcomed by Stephanie Lu and she is the best!!! Very, VERY friendly! She offered an excellent service and is the nicest girl we have ever met! She helps you with all your questions and arranges everything with a big smile! The rooms were very good accommodated as well and this boutique hotel is located on walking distance of... More

I stayed there couple months ago, I had a chance to meet the owner. She is so rude the same as the manager. There was no water no breakfast It was really dirty, There were bugs in my bedroom. Every time when I asked the maid for something she was ignoring me ! The same, there was no shampoo. Plus... More

I travel a lot, and this was the worst experience I've had. Arriving at the hotel mid-afternoon, I was informed that the hotel was oversold. After a stressful couple of hours, the best they could offer was a hotel in Schaumburg, way outside the city, making it impossible for me to follow through on my business plans. While the manager... More

I just received the worst customer service I can imagine with a hotel, and I am appalled that a hotel can get away with treating customers this way!! I booked this hotel 10 months before my work conference. This was necessary since the conference brings in 30,000 attendees and hotels book up quickly. I booked on Booking.com for $150, and... More

The hotel is a beautiful Botique hotel located walking distance to McCormick place, Museums, Michigan Avenue shopping and across from lake Michigan. The room and spa bathroom was appointed perfect for a romantic getaway or my business meeting at McCormick Place. What really impressed me was the employees who really went out of their way to book my dinner reservations... More

As a fitness professionals/enthusiasts, sometimes we simply need peace & quiet coupled with elegance and pampering. We didn't want the huge hotel atmosphere because we much prefer a smaller scale establishment that caters to our individual needs. That's just what the Wheeler provided. It is ideally located near McCormick place which made our commute to the show/conference a stone's throw... More

The Wheeler Mansion was recommended to me 2 years ago by a friend, both of us like the cozy places, maximum 10 rooms, we like the special attention by the host. During the holidays we like also the inside decorations and all the rest. We did like also the welcome champagne glass too. We were not the only pleased guests,... More

Only can get a live person on the phone from 9-5 central time. Call and see. Unreasonable cancellation policy. Ask for it in writing. Multiple billing errors. Billed in 08 and 09 for a stay that never happened. Just reported them to American Express for the latest issue. More