I was staying with Wheeler Mansion Hotel in April 8-10, 2009 during my business trip to US. I was really concern about staying in this hotel after I read some older reviews but I had no choice. Hyatt was sold out at The Wheeler Mansion was right by McCormick and only one besides them. I was surprised, the place was... more

I was hesitant staying here because of the previous reviews. But, I was pleasantly surprised. The staff were very nice, helpful and accommodating. The breakfast was nothing special but I wasn't staying there for breakfast. The rooms were clean and comfortable. I would gladly return. more

We were the only guests in this small hotel. When we arrived, front door was locked and we had to bang hard to get the (only) member of staff to open it. She had only been working there 3 weeks and did not like the work, was clearly stressed altho tried to do her best. Her alternate, the manager, was... more

I loved this place. It is genuinely 'boutique' in the level of service and the lack of the homogenised feel and lack of trust in guests which so many of the hotel chains have (which is necessary no doubt - sadly) My room was large and furnished with exquisite antiques. The shower was wonderful. The breakfasts were delightful (though one... more

Just stayed there on 4/9-4/13 on business. Was pleasantly surprised. Great way to escape the commercial side of hotels, it is a boutique so it is kind of basic, nice hot breakfast, clean modern bathrooms, elegantly furnished. I did need the fax which the manager allowed me to use without any issues. Free of charge. When is the last time... more

Look at the photos with this review for a sense of the area and the Wheeler Mansion itself. We thoroughly enjoyed our stay at the Wheeler Mansion. Little problems were ironed out by the staff. For example, it was cold at first but they gave us an extra heater and we had a gas fireplace. Cassandra was completely helpful. Chris... more

I have stayed at this bed & breakfast now for the third time, and will NEVER stay there again. Let me start by saying the place sure has great potential thanks to its old-style charm and unbeatable location for business travellers attending McCormick Place. Management however seems absolutely set on driving it to the ground. I have never encountered such... more

I agree with "Wheeler Mansion = Bad customer service". The "general manager" that showed me around when I checked in talked a good game, offering all sorts of concierge services (which I never used), but when it came time to pay for my stay I was given the same line about being liable for 100% of my reservation, even though... more

The History: In the defense of this wheeler mansion hotel I have had good experiences here before in 2005. I booked 8 rooms that year for a sales staff meeting and the manager, Gary, took fine care of us. Even the manager that was there before Gary, his name was Michael, was an excellent person and very prompt and professional.... more