We had no hot water when we returned from a long day of shopping. I really wanted to take a shower before bed, so I called the front desk. They said they would call engineering, and have them make an adjustment to the boiler. I was told to wait 10 minutes and try again. I did. No hot water. I... more

Just spent the weekend at the Sofitel. In for a family function. Great rooms service. Costs of both food and room were very reasonable. Every staff member I came across put service first. Room quality was top notch and TVs are outrageously big. A definite must if you will be in Downtown Chicago. more

My wife and I stayed here from December 10-13, 2009. The location of great, just a block from Michigan Avenue at Rush and Chestnut. It is also near a CTA station. The staff was very friendly and attentive and the rooms were clean and spacious. The rooms were also very quiet and the beds were comfortable. We were able to... more

After checking out of the Sofitel Chicago Water Tower the other day, I left the hotel, crossed the street and started to walk EB on Chestnut while looking for a cab. I was still within sight of a Sofitel doorman when I sighted a cab approximately one block away and attempted to hail same. After doing so, I immediately heard... more

It's basically perfect. I went there last February with my friend and they did everything well. Breakfast was gorgeous, the consierge was the most helpful I have ever encountered, we got our Bulls tickets as expected (not that it's a hard thing to take a delivery but at least they told us as soon as we arrived), the rooms were... more

This is a very nice hotel in a very good location. Very clean, good service, okay food, and comfortable beds. The room designs are "ok" - minimalist and nothing too plush. more

This is a nice hotel in a good section of Chicago. There are so many good things about staying here, I hesitate to write something bad, but balance is always good too. First of all, in our room the phone, sink, and lamps were broken. Secondly, they had a hard time charging me correctly for the room and breakfast, I... more

We booked three nights at the Sofitel, based on the positive reviews on TA. We got a very good rate online. I enjoyed everything about it. Great location, fantastic staff; personable and professional. The room was on the small-size but the bathroom was huge and luxurious; bathrobes, slippers, French soaps, etc. The room was very quiet--didn't hear any other guests.... more

Perfectly situated, reasonably priced and more comfortable than your own apartment?!? What a gem. I will be back! more