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Courtyard by Marriott Chicago Downtown / Magnificent Mile


Hotel class 3.0 of 5
165 E Ontario St, Chicago, IL 60611
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Reviews you can trust

94% Recommend
4.0 of 5 stars 144 reviews
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All (144)
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3 of 5 stars
Washington, DC
23 Apr 2009 | Trip type: Couples
1
person found this review helpful

My husband and I stayed here for one night on 4/17 because we redeemed our Marriott points so it was free. The location is great - right off of Michigan Avenue - if you are here for shopping it's a great place to be. The hotel is very large and very busy - tons of people in the lobby and... more

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4 of 5 stars
Wisconsin
14 Apr 2009 | Trip type: Family

Got a great deal on this hotel, and really couldn't have asked for a better location...a block off MIchigan Avenue. The hotel is clean, and the staff very friendly...seemed more heavily staffed than a typical Courtyard would be, probably due to location. As such, we got a bit more friendly attention, smiles and thank you's than I would expect. The... more

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3 of 5 stars
Chicago
14 Apr 2009 | Trip type: Friends getaway

It might be because of the water and after I showered, but the room had a really musty smell throughout our stay. Considering this is a Marriott, I expected the rooms to be fresh. It's in a great location, easy to many places in downtown Chicago. It looks great on the outside as well. more

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5 of 5 stars
Clarkston, Michigan
13 Apr 2009 | Trip type: Family
1
person found this review helpful

Marriott consistently delivers on all the basics; rooms are nearly always clean, comfortable and nicely appointed. What makes this particular property stand out is the helpfulness and friendliness of their entire staff. From the minute we arrived (and I had three teenagers in tow) we were greeted warmly and offered information about what to do in the area. The concierge,... more

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4 of 5 stars
Indiana
3 Apr 2009 | Trip type: Family
1
person found this review helpful

My family and I just returned from a 3 day stay at the Courtyard. We were extremely satisfied. We stayed in a large 2 Queen room which contained a sofabed and chair. The extra room was nice for a family of 4 to spread out - especially with 2 teenage boys. Room on the 20th floor - so tended to... more

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4 of 5 stars
Ohio
20 Mar 2009 | Trip type: Business
1
person found this review helpful

I enjoyed my stay at the Courtyard by Marriott Magnificent Mile on Ontario. It is my second time staying there. It is a perfect location right off of Michigan Avenue. The staff there is so friendly and just very accomodating. The rooms are very clean. more

Management response from
CourtyardMagMile, Director of Sales & Marketing

Kelly 6284, Thank you for your response about our hotel. We pride ourselves on providing Platinum customer service in a clean and friendly environment. The fact that you, and many other guests like you, were able to witness this truly means the world to our team. While there are many hotels cutting back due to the economy, we will work...

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5 of 5 stars
America IS beautiful
17 Mar 2009 | Trip type: Business, Solo travel

A great property with Starbucks in the lobby. Excellent stay - had a king suite which afforded plenty of space and a nice layout - WELL DONE JW! I hope to stay here again on future business trips. A Real Gem! Parking is another matter - I drive an avalanche which would not fit in the garage - so I... more

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5 of 5 stars
wichita, ks
17 Mar 2009 | Trip type: Couples

We arrived late, and our room was ready to go, the room was clean, there was plenty of towels and toilet paper, and the front desk staff was very helpful. We were withing walking distance of lots of shopping, and plenty of eateries. We were always able to catch a cab, and it was a pretty quite hotel and everything... more

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4 of 5 stars
Madison WI
7 Mar 2009 | Trip type: Business

This was my third stay at this Courtyard, one block off Michigan Avenue. The rooms are nice enough, and relatively quiet. Lighting in the bathroom - shower/toilet area is very flat and dark. Office desk is near impossible to work at using a computer -- the chair is too low even at its highest setting (or desk is too high),... more

Management response from
CourtyardMagMile, Director of Sales & Marketing

Thank you for your valuable feedback on our hotel. As a repeat guest of our Courtyard, we truly appreciate you giving us the opportunity to improve our product quality and level of service. We are excited about our room renovation coming in early 2010 that will address these desk issues. Our chairs typically fit nicely with our desks, but we...

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5 of 5 stars
chicago
5 Mar 2009

I came to this hotel on January 13th due to a water problem in my home and they made me feel like I was at home. They were very understanding and I was so pleased with the front desk staff they were so warming and always smiling. My kids loved this hotel as well as my husband and I did... more

Management response from
CourtyardMagMile, Director of Sales & Marketing

Thank you for your kind works about our hotel. As our hotel has recieved Platinum Guest Satisfaciton Scores since we opened, it is great to hear you had such a positive experience with our staff. Without you and your family staying at our hotel, this high level of service would not be possible. We look forward to serving you and...

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Courtyard by Marriott Chicago Downtown / Magnificent Mile Also Known As

  • Courtyard Chicago Downtown
  • Courtyard Chicago
  • Chicago Courtyard
  • Chicago Marriott
Address: 165 E Ontario St, Chicago, IL 60611
Chicago hotels Courtyard by Marriott Chicago Downtown / Magnificent Mile
4.0/5.0
144