The web site is sooo much better than reality. The lobby is okay. The room is dark and the decor is lacking. The bed is subpar to anything found at the sheraton or westin. I am in a southern facing room and window does not allow much light in during the day. I was out of the room during working... more

We got an excellent deal staying at the Hard Rock which is why we ended up here. It has a very good location (heart of downtown, right across from Millenium Park) which made it easy to get around without having to take a cab everywhere. We were on the 12th floor and had a river view, which was cool. Thats... more

Before my trip I informed the hotel that my flight would be arriving prior to check in and an early check in was arranged for me. Upon arrival I spoke with Todd, one of their very helpful concierges, and he set up my whole trip (e.g. shopping, sightseeing and restaurants) in a matter of minutes. Every recommendation he made was... more

We had our choice of downtown high end hotels, all of which had special weekend rates. We chose this thinking it would be different and went with the good reviews. Very small dark room. No place to put things. If you rattle a drawer you get charged for eating the snacks. Soap dish but no soap. No place to hang... more

We took our 11-year old sons to Chicago for a surprise 5th grade graduation trip - Cubs game, steak dinner, and overnight at the Hard Rock. The rates at the hotel were reasonable with the AAA discount, we got a complimentary upgrade to a beautiful corner room on the 23rd floor with great views and very cool contemporary decor, along... more

we stayed here recently on a trip to the States and our experience was fantastic. View from our room was fantastic along Michigan Avenue. Room was good size, with very comfortable bed and clean bathroom (With the Beatles looking down on you!). Best thing about the hotel though, was its excellent location...within working distance of Michigan avenue/Mag mile, Millenium Park,... more

First, I have to share that we got a great deal on this hotel. I wanted to stay there on my last trip to Chicago a few years ago but didn't want to spend the money. This time I chanced into a 50%-off rate on the hotel website and booked a Select King. Since I spent less than $300 on... more

The upside - the rock and roll memorabilia is very cool, the bar and lobby has a great ambiance, the drinks were very well made, the bar waitstaff was prompt and efficient and the rooms (at least the one I had) are very large and comfortable with nice amenities (although it was weird having John-Paul-George-Ringo watching me in the bathroom!).... more

My wife and I took our 2 kids (18 & 13) and our small dog to Chicago for the weekend from Metro Detroit. We take this trip almost every year. This time we decided to try somewhere nicer than our usual Holiday Inn. First the positive: The location is great! Right on Michigan Ave, a block and a half from... more