Do not be fooled by the first impression when driving by - The rooms are clean, all the personnel are very friendly, helpful and accomodating & the breakfast was excellent. Not the Ritz, but a great value in Chicago. More

Based on our experience last March, we looked forward to staying here again. Every person on the staff goes above and beyond to be helpful and courteous. The rooms were nice, and the breakfast was satisfying. More

With our flight to Chicago delayed by snow until after midnight, we faced the very dim prospect of (another) sleepless night in an airport. TripAdvisor to the rescue as I used it to find nearby hotels during our layover in Atlanta. I called the Carlton from there and reserved a room. I wasn't expecting much for the price (around $90),... More

We really enjoyed our stay at the Carlton and will definitely be staying there again. Our room was very nice. The staff was very friendly and accommodating. They shuttled us to a local restaurant our first evening and even made arrangements to have food earlier than usual for our early morning flight. Our drivers Steve & Kevin were exceptionally helpful... More

I stayed at the Carlton in September and the staff was excellent, pointing out on the CTA map how to get to different places that I was planning on going to. About a 5 minute walk to the Orange Line station, or you can use the Archer bus that heads downtown as well. Slept well, with minimal disturbances, after a... More

Our room was on the first floor, which was accessible to the parking lot. We were able to park right outside our hotel door. The room appeared to be clean upon arrival , but I did notice previous guest left something unsanitary on the floor in the bathroom. I contacted hotel staff immediately and they responded promptly and remove item... More

I would stay again at the Carlton. Room was good, and the staff was friendly and helpful.The airport shuttle was the best. We left for the airport at 6 am the transport was warm and ready to go. Coming back we flew in at 12:30 in the morning, all we had to do was phone the hotel and 10 minutes... More

I was a little nervous about coming to this hotel but was very happy with this hotel choice! My room was very nice, large, clean, comfortable bed, and pillows. Breakfast is minimal but free, so who could complain? There are several places to eat very nearby. I always felt safe and the shuttle service is fantastic. The front desk staff... More

Great triple A rate, free wifi and awesome staff. Stayed overnight when we missed our flight at Midway and they even had a crib for our twins. They gave us a bag of goodies since we didn't have any toiletries and the airport shuttle was free. Doesn't get any better than this. Big thumbs up. More