The room was clean and spacious with neutral furnishings. The bed was comfortable but squeaky and the pillows were squishy. The fridge and microwave in the room were nice. Everything in the hotel was updated and in good condition. The pool was small, but well maintained. The chlorine was strong and the deepest part was 3ft. 6in. The staff was... more

We stayed 2 nights in November 08 and it was great being a block away from the Magnificent Mile, where the Santa Claus (Festival of Lights) parade was happening. Location: The location is great and we walked to everything! PF Changs, Howl at the Moon for duelling pianos and we even walked to the Wicked Theatre. It was a great... more

We stayed at the Four Points because we were making a trip with our 6 year old to the American Girl store and this hotel is recommended on the AG website. We booked the AG package and were given everything promised. Our daughter loved the "extras" that came with this package and she was treated like an adult. She also... more

If you have a problem do not expect the management to respond or care. My wife booked this hotel for a getaway to celebrate our thirty-ninth anniversary. Upon check-in we found it curious that for an extra cost you could upgrade to "extra comfy." Since we did not select this option we can only assume that "extra comfy" includes bed... more

Booked a stay for one night to visit the American Girl Doll experience with my 7 year old. I have stayed at this location several times for business so was anticipating a fun night with all of the American Girl Doll special touches promised by the website. Was greeted by an apathetic front desk clerk, "Virginia," who was the absolute... more

This is a very nice business class hotel right off the Magnificent Mile at a very good value/price. Excellent location and the rooms are rather large and come with free internet/wifi and free bottle of water. Rooms also have a fridge, microwave and standard coffee maker. This 4 Points Sheraton hotel stands above the other Sheraton hotel in downtown Chicago... more

I just got back from a 3 night stay at the Four Points Sheraton in downtown Chicago. The location is fantastic, 1 block off of the Magnificent Mile with tons of great restaurants nearby. I travelled with my 2 5-year olds and felt very safe which was important to me. You needed your hotel key to use the elevator, stairs,... more

Luxurious? No. But this place is truly a great value for the space, quality, and location. I was in Chitown for business (go about 3-4 times/year) and now this place is my regular place to stay, as it is centrally located, completely renovated, quiet for a downtown hotel, and staffed by kind, helpful people. In particular, the location is great... more

We stayed at this hotel for just one night during the Chicago Marathon. It has a great location for tourists, with easy access to buses on Mag Mile and the Red Line trains. Two grocery stores are within a couple blocks (Jewel & Trader Joe's), and the room is equipped w/ small fridge and microwave. Plenty of nearby dining. The... more