Hotel was clean and staff was friendly. Not too big, so it was quiet and not crowded. Small business center (2 computers) and nice pool. Within walking distance of Magnificient Mile. About 6 blocks from American Girl place, and they offer an American Girl package that includes a foam travel bed for your doll. New cafe in hotel was not... more

We are five female friends who went to Chicago for a girls week out, booking two rooms at the Four Points four & a half months prior to our arrival. We requested adjoining rooms. We called a week before our arrival to confirm our request. We called from the airport half way through our trip to confirm adjoining rooms. When... more

My family and I decided to take an all girls weekend to Chicago. It was our first trip to Chicago. Our main reason for going was to spend the weekend at the American Girl Place with our daughters (12, 11, 6 and 2). We paid extra for the American Girl package and I have to tell you the girls LOVED... more

We paid $85USD per night plus taxes which was a great priceline deal for this hotel. Normally the price is around $300 per night but I definitely wouldn't pay that much. The rooms are large, clean and comfortable. The front desk staff were very helpful although they did lose all of the requests I had phoned in ahead of time.... more

This is my first trip to Chicago. Choose Four Points because it is less expensive than some other conference hotels. However, was charged $10 more per night on check-in because double beds cost more than the king bed rate (which was not the rate quoted when I booked the room). Amenities were average, but location is great. Housekeeping Service cleaned... more

What was not to like about this property? The check in was prompt and courteous. We were given a room on the 8th floor although we aren't Starwood Honors. Can't figure out why we got it since we paid only $106 per night which I felt was a bargain in Chicago. The room was comfortable, the bed was perfect and... more

After reading some of the more recent positive reviews, I was a bit disappointed upon experiencing this hotel myself. Some of my disappointments included: * Room and hallways feel a bit dated, and do not feel fresh. I could smell stale pee on the sofa in our room. * The hotel hot tub was gross. There was brown scum in... more

Only spent one night but we had a great experience. We were able to check in early and they upgraded us to a larger room, which doesn't happen often when we travel. The staff was helpful. The room was very comfortable for us (it included a microwave and refrigerator) and immaculate. Another traveler's comments reminded me of the squeeky clean... more

We loved the location of the hotel. The room was spacious, the bed a dream. Wonderful to have the convenience of a microwave and refrigerator. We were allowed to check in early which we so appreciated after a very early flight. Free use of the business center was very helpful. Very nice and friendly staff. Enjoyed the whirlpool after lots... more