Very friendly, helpful staff. The woman helping with the Saturday breakfast buffet was phenomenal - extremely busy but she personally thanked everyone she met for "staying at our Residence Inn". She worked harder than any waitress I've seen, yet probably rarely gets tips. We tipped her - I hope others will remember to do this too, those folks certainly deserve... more

I travel a lot for business and this hotel works for ANYBODY!!! It is centrally located near great restaurants, places of interest, and ALL types of stores... nothing is far from the hotel... The staff is great from the manager to the cleaning staff... a well-run hotel at a VERY reasonable cost... more

I stayed at this hotel for four nights in mid-august. The hotel stay was excellent. Staff was friendly and helpful. Location cannot be beat. I didn't think the kitchenette would be very useful but really enjoyed the convenience of a refrigerator and small kitchen in the suite. I've stayed in about 10 hotels in the downtown chicago area over the... more

Great hotel. Big rooms, We had two different ones, One "normal room" but this was huge too, see photos. Kitchen corner with all you needed if you want to make some food and dishwasher too. Sleeping sofa and sitting area, but very close to the bed so no room for privacy! Also booked a junior suite - came with king... more

We stayed at the Residence Inn Chicago Downtown/River North for 3 nights. I was very happy with the size, layout, and quietness of our room. We were on the 19th floor and had a beautiful city view out our window. The location was perfect as shopping on Magnificient Mile was a few blocks away and restaurants were plentiful within walking... more

We stayed at the Residence Inn, Chicago Downtown, River North, while my husband attended a conference. The hotel is very conveniently located to all public transportation and there are many restaurants within walking distance. The room was spacious, immaculate, with all amenities. All rooms are suites, with a large sleeper couch, arm chair, full kitchen. The full kitchen was a... more

We have stayed in nice hotels, this one tops them all. For our family vacation we stayed 4 nights and were able to see everything we wanted in Chicago from this location. Jerry, the General Manager's professionalism showed in all the employees. We were surprised at the abundance of the breakfast and afternoon buffets, and the friendly staff in the... more

The Residence Inn was a nice surprise. After checking in with the General Manager, I realized that if he was running the hotel, it was going to be a great stay. The room was exceptionally clean, spacious, and nicely decorated. The breakfast in the morning was yummy and contained a lot of choices. Finally, the location of the Residence Inn... more

We just spent 2 night here and I did not want to leave! Everything was great--the staff was so helpful and friendly, the room was beautiful and clean, the pool was refreshing (but a little too crowded with wild children), the breakfast and the manager's reception in the evening let us just buy lunch out which really helped the wallet!... more