OK, this hotel is way over priced and the rooms are outdated and small. But the location is excellent and the staff is delightful. The housekeeper went out of her way to make sure we could find what we needed. I tipped her 20 bucks! I think the rooms are less expensive on other weekends.

My first visit at the Hawthorne Terrace was wonderful--I have stayed in different Chicago hotels downtown on/near Michigan Avenue or by O'hare but have not considered this neighborhood before. Walking from the Wrigley Field L platform, this hotel was about eight blocks east and five blocks south (real blocks--if you want "Chicago blocks", divide by four). The hotel has contemporary,... More

My husband and I stayed here for our anniversary last year and we got a king suite that we loved! We stayed again this year and apparently only booked a king room not a suite. The per night rate was more expensive this year even though the room was NOT a suite. We tried to upgrade and they were full.... More

My stay at the Best Western Hawthorne Terrace in Chicago was the best hotel experience I have ever had. From the moment I walked in the door to check in until the moment I Ieft: I had service beyond my expectations. From the manager to the employee setting up the continental breakfast, I could not expect any better service. The... More

Location and building is beautiful. Things ran smoothly, or the staff jumped in and made it right in a heartbeat. Always welcomed with genuine concern for our happiness...great to feel like an establishment actually appreciates your patronage. And, we can't say enough about the Ann Sather's cinnamon roles (a local pastry shop provides the free breakfast munchies...a local treasure!). Thanks... More

I was in Chicago on business and needed to make last-minute hotel arrangements. It was almost midnight and the first few I called were completely booked. This one was reasonable and seemed not too far out though I was unsure of the neighborhood. I called and they had only smoking rooms so I feared the worst. When I arrived I... More

We stayed at the Best Western Plus Hawthorne Terrace Hotel from 28 March 2013-5 April 2013. We are from Australia and this was our first time in Chicago. Pros: The hotel itself, particularly outside, is homely. On check-in there was an issue with our reservation (which was the fault of our travel agent, not the hotel), followed by issues with... More

Staying at the Best Western Hawthorne Circle is easy. The rooms are quiet and comfortable. Parking is right next door and breakfast is included. The front desk is always helpful and pleasant. Only challenge- as a non- smoker, we always get a non-smoking room but the smell of smoke from smoking rooms lingers in the hallway and elevator.