my 9 yr old son and I went to chicago for a fun weekend, one must to my son was a pool, I wanted to be downtown near the sights. We found the pool to be very clean and the temperature good, the room was clean and comfortable, the staff very friendly and helpful to both my son and myself,... more

This is truly a terrible hotel; only the price and location are good about it. The management is not at all responsive to guests' needs (I was at the front of a long line of guests waiting to check out while the guy behind the desk fumbled on the telephone for several minutes). The room was not cleaned entirely from... more

This is the worst hotel I've stayed in in a long time. It's not because of the rooms necessarily, but the service. None of the hotel staff has any idea what customer service means. It's like they are instructed to say no to every customer problem or request. Also, the rooms were not very clean. In my room, for example,... more

We stayed at the Essex Inn Feb 8th and 9th for a Cheer Competition at McCormick Center. We booked through Expedia. After a long afternoon with thirty 10 and 11 year olds we were looking forward to a swim. They girls were so excited to go to the pool only to find out that the pool was inoperable. The temperature... more

2 PROBLEMS 1) One of our party got sick and we wanted to delay our trip another week or two (we had made reservations 2 weeks in advance). Hotels.com would not let us change. I called the Essex and they would not change. 2) When we got to the Essex, they gave us a one bed room. Our receipt from... more

We when in oct for the Bears game the package is a most. We had geat seats. It wasn't to far of a walk we had great weather.The rooms were nice. We got a suit with a view of the park very nice.We didn't swim in the pool but it was nice size. The front desk was very helpful when... more

We stayed at the Chicago's Essex Inn October 23 - 25, 2008. It was a great location for what we had planned. The rooms were clean and recently renovated. No complaints. We had room service one evening and the food was good. We swam in the indoor pool and it was very clean and the water was warm. There is... more

The Essex Inn provided very pleasant accomodation in a good location. We were there at Christmas time and the foyer was very inviting with a most pleasing cinnamon and cloves potpouri in the air. The rooms were very clean with lovely fresh white bed linen and towels. Fridge and coffee maker were available which was good. The bathroom was very... more

I attended a conference at the Hilton literally 500 ft away and couldn't be happier to pay a lot less with decent room and service. I'd definitely stay again more