We ended up here after a successful $99 "name your own price" bid on Priceline. The hotel was categorized as a 5-star on Priceline. It is definitely not a 5-star. Here's our assessment:
Room: The room had two full-size beds and two bathrooms. Yes, the decor is very outdated, but that didn't bother us much. The flat screen TV was...
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Dear Valued Guest,
Thank you for taking the time to share your comments. We are delighted you choose the Hilton Chicago for your stay and that you found our location convenient to the surrounding establishments. It appears we fell short in meeting your expectations during your visit, especially as it relates to the noise and the housekeeping issues. As you...
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My wife and kids enjoyed two nights at the Chicago Hilton. Very pleasant staff. Nice room. It was not busy and that likely improved our experience. Walked to Shedd Aquarium. Used HHonors points so the value for us was great. Only complaint was the noise on day of departure while there was renovations in an adjoining room.
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Dear Valued Guest,
Thank you for taking time to share your comments . It was a pleasure to receive your comments and to learn of your appreciation with the quality of service you received from our staff. We have a long and hard earned reputation for guest satisfaction and it is always good to hear that our hotel is meeting...
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My wife and I stayed at this hotel last winter and it wasnt bad, the rooms are small but comparing with other hotels in downtown Chicago they are bigger. The hotel is an average hotel of its class. It is close to the buckingham fountain(from married with children tv show). When we were there it was cold and they turn...
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Dear Valued Guest,
Thank you for taking time to share your comments. We are delighted to hear of your appreciation of our hotel and that you would stay with us again. We have a long and hard earned reputation for guest satisfaction and it is always good to hear that our hotel is meeting and exceeding the expectations of our...
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I spent three nights here alone for a convention, and while this hotel offers comfortable enough accommodations and a central location on Michigan Avenue close to Millennium Park, there are many other options that I would personally consider first, especially for leisure travel.
The property is old and full of character, which means grand old marble staircases and an impressively...
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Dear Valued Guest.
Thank you for taking the time to share your comments as it relates to your recent stay. We are pleased to hear your room accommodations were comfortable. The Hilton Chicago is old and full of character just as you mentioned. Many of guests have been known to call us the “Grand old Dame” due to the character...
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Our family of 5 stayed here the week between Christmas and New Year's and had a wonderful experience! We had a two bed room with a pull-out couch on the Executive floor (well worth the extra expense I might add), which was more than enough room for our family. The concierge service and executive lounge amenities really made the difference...
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Dear Valued Guest,
Thank you for taking time to share your great comments as it relates to your recent stay with us. It was a pleasure to read your comments and to learn of your appreciation with the quality of service you received from our staff and of your room accommodations. We are also delighted to hear the children loved...
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Stayed here on business and had to share a room with a colleague. But as it turned out, not only did the 'suite' have two double beds, but also two bathrooms, which made everything a lot easier. The room was pretty small, but nicely appointed in citified Hilton style.
Well located, right on Michigan Avenue, (about a 10 minute walk...
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Dear Valued Guest,
Thank you for taking time to share your comments from your recent stay with us. It was a pleasure to read your comments and to learn of your appreciation of your double bed, double bath room accommodations. We have a long and hard earned reputation for guest satisfaction and it is always good to hear that our...
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Frequent traveler who has stayed at this hotel twice for conventions. Choose to stay for a family trip to Chicago anf was very dissapointed with lack of service from staff and noise from construction/renovations in hotel. Will not stay again at this location when visiting Chicago.
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Dear Valued Guest,
Thank you for sharing your comments. Please except our sincerest apologies for the lack of service you experienced as well as the construction noise from the renovation project we are currently undergoing. We at the Hilton Chicago take it very seriously when we fail to meet the expectations of our guests and ask that you please pardon...
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This expansive, ornate hotel provided a lovely stay for my husband and I over a weekend in early December 2011. The rooms are tasteful, quiet and comfortable, and the staff is efficient and pleasant. Just a few blocks south of Millenium Park and the Art Institute, Hilton Chicago is also close to many of Chicago's architectural treasures, as well as...
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Dear Valued Guest,
Thank you for taking time to share you wonderful comments. It was a pleasure to receive your comments and to learn of your appreciation with the quality of service you received from our staff. We are delighted to hear you enjoyed your room accommodations and found our location convenient to all the surrounding places such as shopping,...
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The check-in attendant was delightful. We were given a room on the 20th floor which is not on the exec level. Rowdy teenagers kept me up all night so I requested a room change and was moved to the exec 25th ( I am Hilton Gold). What a difference! It was so much nicer, it made the inconvenience of moving...
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Dear Valued Guest,
Thank you for taking time to share your comments. It was a pleasure to receive your comments and to learn of your appreciation with the quality of service you received from our staff. We are delighted to hear you enjoyed your room accommodations on our Executive Level. We have a long and hard earned reputation for guest...
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Beautiful hotel. Renovated rooms are very nice. Spacious fitness facility. Spotty service, which isn't all that surprising at a property this huge. I stay here regularly for business. Shop for good rates, which you can get when there is not a huge meeting. I'm a Hilton Gold. Do not get consistent treatment (upgrade, etc.); the Lounge is spacious and staff...
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Dear Valued Guest,
Thank you for taking the time to share your comments as it relates to your recent stay. We are delighted to hear you were pleased with our newly renovated room and the athletic club. Please except our sincerest apologies for any inconsistent service you received from our staff. Please know that your experience does not exemplify the...
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