Previous writers were correct about the prices, but there are a variety of nearby places where you can eat more reasonably. The location was great! You can walk so many places easily from the hotel. On check in they offered a room with two bathrooms and a view of the lake for an additonal $25, and I took it. The... more

I stayed in the Hilton Chicago for just one night with my boyfriend and a girlfriend of mine. We were given a room with two double beds and two bathrooms, which was nice to have, seeing as the girls could share one and my boyfriend had his own...and the beds were super comfy! The check in was quick and we... more

I recently stayed at this once stellar hotel. I mean this hotel was my favorite. Boy what happened? Property and staff seemed beat up..big time. I woke up and there was no hot water, the hotel wasn't even sold out. After a dozen rings to guest service line, I was told it was because a lot of people were taking... more

If you've read any of the other reviews of this hotel, you are already wary of how expensive this place is, and how they charge you for EVERYTHING! We have a relative that works for Hilton, so we got a deal we couldn't refuse to stay here, but I knew I had to hold on tight to my wallet when... more

It's not a bad hotel. It's just so...disappointing. As a Diamond member, I expect slightly more than a room with two double beds with no view. I'm not distraught over this, but come on. Ditto the continental breakfast in the executive lounge, which has nothing but fattening pastries, bagels and cereal. Low-level Hampton Inns have a free breakfast that puts... more

This is a beautiful, historic, legend of a hotel that has all the makings of a really grand place to stay. However, it simply keeps getting in its own way and making what can only be called "Dumb" customer service mistakes that makes it feel cheaper and more money-grubbing than it should. On the plus side: -FANTASTIC health club facility!!... more

The staff were friendly and helpful. The location was great for walking downtown. I did not like having to pay extra ($18 a day) to use the gym. more

This is a typical convention hotel - meaning average service and often indifferent employees - and I had to be there for 4 nights during a national convention. My real problem was caused by a disagreement over the price of the room. Even though I had an email from Hilton indicating the price - AND - even though I called... more

From the time we arrived, to the time we left, we felt as if we were being treated as royalty. Plan on a slow check in and paying mucho dollars for food, but it was all worth it. The beds are the most comfortable I have ever slept in. The staff made minor problems disappear. We were attending an event... more