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Hilton Chicago

4.0 of 5
720 South Michigan Avenue, Chicago, IL 60605
Hotel amenities
Ranked #87 of 166 hotels in Chicago
3.5 of 5 stars 831 Reviews
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831 reviews from our community

What travellers say about this hotel
  • Grant park(21)
  • Very nice(18)
  • Room service(12)
  • Short walk(10)
  • Double beds(10)
  • Field museum(9)
  • Magnificent mile(8)
  • Only complaint(8)
  • Great location(8)
  • Art Institute(8)
Traveller rating
    231
    297
    171
    84
    48
Only show reviews for Family (123) | Couples (168) | Business (292)
Date Rating
PDCE-85
Mid-Atlantic, USA
Top Contributor
53 reviews
48 helpful votes
4 of 5 stars Reviewed 5 January 2012

Stayed here on business and had to share a room with a colleague. But as it turned out, not only did the 'suite' have two double beds, but also two bathrooms, which made everything a lot easier. The room was pretty small, but nicely appointed in citified Hilton style. Well located, right on Michigan Avenue, (about a 10 minute walk... More

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Doris Amidei, Manager at Hilton Chicago, responded to this review
16 January 2012

Dear Valued Guest, Thank you for taking time to share your comments from your recent stay with us. It was a pleasure to read your comments and to learn of your appreciation of your double bed, double bath room accommodations. We have a long and hard earned reputation for guest satisfaction and it is always good to hear that our... More

cubusinesstraveler01
Ann Arbor, Michigan
Contributor
13 reviews
4 helpful votes
3 of 5 stars Reviewed 4 January 2012

Frequent traveler who has stayed at this hotel twice for conventions. Choose to stay for a family trip to Chicago anf was very dissapointed with lack of service from staff and noise from construction/renovations in hotel. Will not stay again at this location when visiting Chicago. More

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Doris Amidei, Manager at Hilton Chicago, responded to this review
16 January 2012

Dear Valued Guest, Thank you for sharing your comments. Please except our sincerest apologies for the lack of service you experienced as well as the construction noise from the renovation project we are currently undergoing. We at the Hilton Chicago take it very seriously when we fail to meet the expectations of our guests and ask that you please pardon... More

kimkfarm
Baltimore, Maryland
Senior Reviewer
8 reviews
3 helpful votes
4 of 5 stars Reviewed 4 January 2012
1
person found this review helpful

This expansive, ornate hotel provided a lovely stay for my husband and I over a weekend in early December 2011. The rooms are tasteful, quiet and comfortable, and the staff is efficient and pleasant. Just a few blocks south of Millenium Park and the Art Institute, Hilton Chicago is also close to many of Chicago's architectural treasures, as well as... More

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Doris Amidei, Manager at Hilton Chicago, responded to this review
16 January 2012

Dear Valued Guest, Thank you for taking time to share you wonderful comments. It was a pleasure to receive your comments and to learn of your appreciation with the quality of service you received from our staff. We are delighted to hear you enjoyed your room accommodations and found our location convenient to all the surrounding places such as shopping,... More

jermmom
Senior Reviewer
6 reviews
4 of 5 stars Reviewed 3 January 2012

The check-in attendant was delightful. We were given a room on the 20th floor which is not on the exec level. Rowdy teenagers kept me up all night so I requested a room change and was moved to the exec 25th ( I am Hilton Gold). What a difference! It was so much nicer, it made the inconvenience of moving... More

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Doris Amidei, Manager at Hilton Chicago, responded to this review
16 January 2012

Dear Valued Guest, Thank you for taking time to share your comments. It was a pleasure to receive your comments and to learn of your appreciation with the quality of service you received from our staff. We are delighted to hear you enjoyed your room accommodations on our Executive Level. We have a long and hard earned reputation for guest... More

McLean4
McLean, VA
Senior Contributor
32 reviews
34 helpful votes
3 of 5 stars Reviewed 1 January 2012

Beautiful hotel. Renovated rooms are very nice. Spacious fitness facility. Spotty service, which isn't all that surprising at a property this huge. I stay here regularly for business. Shop for good rates, which you can get when there is not a huge meeting. I'm a Hilton Gold. Do not get consistent treatment (upgrade, etc.); the Lounge is spacious and staff... More

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Doris Amidei, Manager at Hilton Chicago, responded to this review
16 January 2012

Dear Valued Guest, Thank you for taking the time to share your comments as it relates to your recent stay. We are delighted to hear you were pleased with our newly renovated room and the athletic club. Please except our sincerest apologies for any inconsistent service you received from our staff. Please know that your experience does not exemplify the... More

PolarBear777
Ottawa, Canada
Contributor
19 reviews
2 helpful votes
3 of 5 stars Reviewed 30 December 2011

Amazing and well preserved hotel. Rooms and public areas are well kept and of high quality. Location is a bit away from the busier areas of downtown, but still walkable to Grant Park and close to an L station. I really liked this hotel, but the major downside was that there was no free internet, not even in the lobby.... More

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teafree
New Orleans
Contributor
12 reviews
5 helpful votes
4 of 5 stars Reviewed 29 December 2011

We stayed the night of December 22, 2011. We were there for a party in the hotel that was slated to finish at 2am. The party was magnificent and the hotel is perfect for any grand party. After all Queen Elizabeth had a dinner for 7000 people here during her tour of America in 1951, who could resist- it is... More

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Doris Amidei, Manager at Hilton Chicago, responded to this review
16 January 2012

Dear Valued Guest, Thank you for taking the time to share your comments as it relates to your stay. It was a pleasure to receive your comments and to learn of your appreciation of the Hilton Chicago and its location. We are delighted to hear how much you enjoyed our Irish pub Kitty O’sheas and your overall dining experiences during... More

AKurt
Texas
Senior Reviewer
7 reviews
7 helpful votes
4 of 5 stars Reviewed 23 December 2011
2
people found this review helpful

This grand hotel is full of history and is a visual treat. It is also massive with 1000s of rooms. I was glad to see some renovation was in the works and hope more is coming. The rooms I believe were last updated in the 1980s and it shows but not to say they weren't acceptable. I wouldn't stay here... More

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Doris Amidei, Manager at Hilton Chicago, responded to this review
11 January 2012

Dear Valued Guest, Thank you for sharing your great comments! It was a pleasure to receive your comments and to learn of your appreciation of the Hilton Chicago and with the quality of service you received from our staff. We have a long and hard earned reputation for guest satisfaction and it is always good to hear that our hotel... More

ChaunceyGardiner
Detroit, Michigan
Top Contributor
75 reviews
177 helpful votes
3 of 5 stars Reviewed 22 December 2011

Stayed here for a three night stay with Mrs. Gardiner and Kiddo. Upgraded to a very, very nice suite. We’d stayed here (all 3 of us) in 2005 for a large conference, and they needed a renovation then… Well, renovation now partially completed. (More on that later) Our room was terrific, well appointed and clean. Beds were comfy, and flat... More

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Doris Amidei, Manager at Hilton Chicago, responded to this review
16 January 2012

Dear Valued Guest, Thank you for taking the time to share your comments as it relates to your recent stay. We are pleased to hear you found your 2 bedroom suite accommodations “terrific” and to hear of your appreciation with the quality of service you received from our staff and of the Concierge lounge. Please except our sincere apologies for... More

dkmr
St. Louis, MO
Top Contributor
73 reviews
82 helpful votes
4 of 5 stars Reviewed 19 December 2011

We stayed here in December to attend the Joffrey Ballet at the Auditorium Theater (just 2 blocks away) and visit the Art Institute (about 6 blocks away). This is a great location for the South Loop, and also reasonably close to the Loop north of the river. It's a very large, older hotel, but the rooms are in good shape... More

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Hilton Chicago Also Known As

  • Hilton Hotel Chicago
  • Chicago Hilton Hotel
  • Hilton Chicago Hotel
  • Hilton Towers Chicago
  • Chicago Hilton
  • Hilton Chgo Hotel
Address: 720 South Michigan Avenue, Chicago, IL 60605

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