After reading some negative reviews on here I was a little skeptical of this hotel, even though it was only SPG Category 1 (lowest rewards category), but I was pleasantly surprised! For what I paid (7000 Starpoints for 3 nights) it was a true bargain, considering most hotels downtown require 10000-12000 points PER NIGHT, and I didnt even pay that... more

I was awakened at 3:30 AM with water leaking from the ceiling and dripping on me and the bed. Management staff was very unresponsive to the problem. The ceiling had several poor patch jobs and was peeling in other spots. I'd stay away from this hotel brand. more

Solid clean hotel with great bed and really extraordinary service. Standard hi-quality hotel room at the airport w/free 24 hour shuttle, free wifi, free computer access in the lobby, GREAT beds, and some of the best service I've ever had in any hotel - the staff were ridiculously helpful & friendly. If you get a rate comparable to other hotels,... more

We selected this hotel based on rate and free parking. Cicero was not my 1st choice of town to stay in but this hotel is close to Midway airport and they have a shuttle. The hotel is a bit worn but the rooms are large, internet is free in room and there is a business center and workout room (neither... more

On the positive side, the staff members were friendly and responsvie. The carpets had massive stains and were not well-vacuumed. The rooms were comfortable, but found pubic hair in the tub and in the soap dish next to the sink. Asked to change rooms, found pubic hair in that tub as well plus trash on top of the TV that... more

I will never in my life stay at this place again. I've stayed at much nicer looking , more courteous staff, and top of the line hotels that make this hotel look like DIRT!! It was definately not worth an almost $3,000.00 stay. more

I was really pleased with this stay. We chose it due to points usage, so I didn't expect much since it is so far out of the city. The neighborhood it's in may be a little questionable but is pretty suburban; just seemed to be a lot of run down buildings within a mile range. The shuttle driver (I think... more

Pretty decent stay. Room was clean and roomy, price was affordable. Amenities were nice. Only thing I didn't like was that we had a room on the fourth floor and were carrying shopping bags to and from the elevators. Neighborhood was less that desireable (groups of people hanging out in the parking lot of the adjacent mall all night -... more

My nine year old daughter and I were here for one night on the way to the airport. Pros: Clean room, comfortable beds. Free wireless Cons: LOUD air conditioner that comes on and off all night waking us up. Front desk people sullen, slow and uninterested Messed up room service order Messed up movie order (twice) Lobby looks depressing more