I scheduled a business trip with the additional purpose of entertaining clients in the evening. Overall I found the hotel clean, good location, helpful staff. But what made this trip the most worthwhile for me was dining in the Michael Jordan Steakhouse in the hotel. Definitely a top notch experience all around. More

We suburbanites decided to spend a few days in Chicago for some shopping, dining, a play, etc. I got a spectacular deal on the price since January occupancy is lower and the hotels downtown want to fill their rooms. The views in these "deal" rooms may not be spectacular but who cares? It was just a base for our wanderings... More

I stayed at the Intercontinental Hotel for a leisure weekend with my husband and niece and it could not have been a better experience. From Stan who greeted us and took charge of our bags, to the front desk check-in to Sam who delivered our bags and was a wealth of information on the hotel and surrounding area. Our room... More

Overall, this hotel was very satisfactory. Our room was a good size with a Michigan Avenue view. The lobby is attractive and front desk, room service and housekeeping attentive. The bell service was horrible. We waited 45 minutes for our luggage to be brought "out" from the bell closet and one of the bags was lost. If we had been... More

It's everything you would expect from a 5 star hotel. We spent 5 days there and I have 0 complaints. Room was very nice, so was the bathroom, hotel staff was more than kind and friendly, the restaurant is very good, breakfast was amazing. Location: right on Michigan Ave!!! More

Overall, this is an attractive hotel in a nice Chicago location. The poor rating is a result of the condition of the room when I arrived. I checked in fairly late, after a day of travel. My biggest surprise (or shock) was finding the bathroom door nob covered by a condom. The bathroom did have bath towels, but no hand... More

Premier location on Michigan Avenue. Great old building. Attentive service. But there is alot of competition in this 4-star category in Chicago. The rooms are small, but nicely done and very clean. I was recognized at check-in as a Priority Rewards Platinum and told I had a "special" room reserved for me, but then found out when I got upstairs... More

I have stayed at many hotels, I have to say I expected more from this hotel. Upon check-in there was VERY little seating anywhere in the lobby. Also this presented a problem at check-out, as we had to check our luggage when we had to leave our rooms upon check-out the last day. We had about 2 hrs to fill,... More

Great location on the magnificent mile. Good hotel. Nice room although a bit small, newly renovated, comfortable with classy decor. Excellent service. We couldn't find our way back to the hotel after parking our car in a nearby garage but somehow found the back door. It caught the hotel staff back there by surprise but they were very friendly and... More