From the minute we walked through the door, we were treated like royalty. We never even had to hit the elevator button. Were given a complimentary bottle of champagne for our anniversary and use of the hotel BMW with driver -- never paid for a cab! The hotel was beautiful, view was stunning, linens and bed were so comfortable. Every... more

This was our second visit to the Park Hyatt. This was also the second time we did not get our promised upgrade. We see a pattern.... The view of the Lake very nice. The Magnificent Mile location - FANTASTIC! For a chain hotel, they have done a great job with plush beds and luxurious linens. more

The only reason that I didn't clock "service" 5/5 was that a simple tea order took 20 minutes for room service to deliver, and the only reason "value" didn't get a 5/5 is that you'll always find slightly better value at an independent than a chain hotel, as they have to work harder to find customers. Otherwise I could only... more

We had our company meetings at the Park Hyatt, so we booked rooms at the hotel. I thought that our room was amazing. The bathroom is still one of my all time favorites as is the view of the city. Additionally we ate at NOMI and it was a wonderful experience. The portions are small, but the taste is very... more

We booked this hotel using our American Express card, so we got late check out and a breakfast credit for NoMi every morning. However, for the price, I thought we would have gotten much better service. For example, we were never greeted by the staff whenever we entered or left the hotel. Also, we had requested a crib for our... more

The Park Hyatt is an absolutely fantastic hotel. I booked there not quite knowing what to expect - ie standard cookie cutter rooms and mediocre service - but this was far from what we found. It is an art deco building located on the miracle mile right next to John Hancock tower. It has been fully refurbed and the rooms... more

My wife and I recently had the pleasure of spending seven days at the Park Hyatt Chicago. Located adjacent to Water Tower Place, the Park Hyatt is perfectly situated on Michigan Avenue and convenient to many of the city's hot spots. My hotel reservation was made through American Express, so we received several great bonuses, including: continental breakfast; 4pm checkout;... more

I grew up around the Chicago area and traveled to the city often for work or play. I often admired the Park Hyatt from the outside, but never considered staying there. Recently I was traveling home after a cross-country drive, and my girlfriend and I decided to stay here. I'll never stay elsewhere when I go back! The staff was... more

We stayed their over Labor Day. I requested a "early" check in 2 (1 hour early) as we were going to a show at 4. Room was not ready at check in and was not very flexible about putting us in another room. After the show we were going to get room service for the kids but the only options... more