We did not rent a car for our 5 day stay($48 per 24hr/Pkg) Hotel lobby and facilities clean and convenient. Real flowers in lobby(s),concierge helpful(even if way off on restaurant recommendations--these people should have a clue and CARE...had to use internet to get honest dining recommendations) Did see one cocktail glass sit on a window sill for 3 days(24th floor),... more

We stayed at the hotel 6/27/2009 and were supposed to have two rrroms but the staff failed to have one of the rooms ready. After waiting until 6:30pm we were forced to cancel the room. We were not going to wait around all night. While UNSYMPATHETIC, the hotel manager indicated we would not be charged for the second room. UPON... more

The Location- The Sheraton is in a great location. Within walking distance to Grant Park, Millenium Park, Navy Pier, and Mag Mile. We only took a taxi once the entire time we were there which was to go to Sears Tower. However, we walked back to the hotel. Count on a $40-$50 cab ride to/from the airport and about 1/2... more

This hotel is within walking distance to the Magnificent Mile, the museums, Grant Park and Navy Pier. We have stayed at this hotel a couple of times because of the convenience. We got an extremely good rate, and I'm not sure if that contributed to the cramped quarters and very lumpy bed that seemed to be almost broken. The bathroom... more

I have to say I was very disappointed with this hotel overall. The only saving grace was I was able to get a room for $89 on priceline and the location is good. I noticed the normal going rate was around $250 to $300 a night and this hotel is in no way shape or form good enough to charge... more

We choose this hotel due because it is close to Navy Pier and part of the Starwood program (we are gold members). We were to have to adjoinng rooms. We stay in Chicago 8+ times a year. Parking was easy and the bell staff was very helpful. Check in was a nightmare. Long lines and not enough staff. We were... more

Staff are friendly and our room was a good size (larger than other downtown Chicago hotels we've seen). Room seemed kind of old though and ready for a renovation. Hotel has nice selection of bars/restaurants. Our biggest complaint was that the hotel layout was convoluted and had few signs, making it difficult to figure out where to go. Be aware... more

I thought this place was great. Of course, you expect a lot at this price, but I think there were things about this particular hotel that put it above others in its price point. First, its right on the river. Parts of the hotel overlook the water, and the lower level steps out onto the river walk. You can sit... more

Every year, my husband and I visit Chicago with group of friends for shopping, dining, night life and ball games. This was the first time we've stayed at this Sheraton (I typically prefer Westin or the W Hotel) as a recommendation from a travel agent and we were extremely pleased. The property is within walking distrance from Navy Pier, Michigan... more