On our way to your hotel for an over night stay so that we could attend our Grand Daughter's gymnastics event on Sunday Morning we ran into a detour on Wacker Street and ended up lost. Not having GPS and being stranded in the middle of downtown Chicago we called your concierge's desk and immediately Suzanne calmed our fears and... More

We stayed for a weekend trip and received a great rate through Priceline. You don't always know what you'll get, but we ended up very pleasantly surprised by the Sheraton. On the plus side, the service was fantastic. We arrived pretty early and had no trouble getting our room right away. Even though we had a Priceline booking, we were... More

Upon check in we were informed that "self Parking" had no in-out privileges and was $37.00 per day. The valet option did have in-out privileges, so we chose that option, but it cost $51.00 per day. A total of $102.00 to park our car for two days at the hotel. The valet doesn't even bring the car to the front... More

The hotel is nice, we are here right now on the 33 floor. The bed is amazing and the room is clean and spacious BUT and you know there is always a but. I am very disappointed at the club lounge. I am a gold club member for spy and I have stayed in a LOT of Sheraton properties and... More

There are two parts to this review...FIRST THE SERVICE: As we were checking in, a young man named Donnie and a young woman who looks just like the actress, Jennifer Connelly (I say that because I can't recall her name) were assisting us. We mentioned we were staying at the Sheraton for our daughter's birthday. Could we get our adjoining... More

Good Hotel for conventions. Right on the river and good meeting space. Front desk staff was excellent, food and beverage staff in banquets and restaurants were OK. Seemed overworked. Not crisp. Room was small but well appointed. One of the few rooms that had almost enough power outlets. Room was clean. Shower was great, lots of pressure.Mattress was comfortable. Great... More

I arrived in Chicago at 9:15am by rail. Went directly to the Sheraton figuring I could check my luggage. As check in time is not until 3:00pm, I was pleasantly surprised when I went to register at 9:45am and was given my room. The hotel is at a great location. You can basically walk to a lot of venues and... More

I was here for the ESEA-NCLB Conference and if it weren't for this conference I would never come back to this hotel...I definitely wouldn't pay $179 of my own money for this hotel. The only good thing is the location. The restaurants are over priced and have horrible service...EVEN shulas! I had a corner room that was smaller than most,... More

When we arrived at the Sheraton the bellman directed us to some more affordable parking that was very close. At check in we mentioned we had a long week with family and were just getting a little retreat. We booked through priceline, so you never know what you're gonna get. The wonderful lady that checked us in upgraded to a... More