Being a loyal SPG member, I decided to give the Sheraton a try. I was deeply disappointed in the lack of service and the very dated rooms. This huge hotel has a great location to michigan avenue and that was about the extent of my stay. The rooms were small and beaten to death by previous guests and a lack... more

We really appreciated the work of the housekeeping staff; our rooms were immaculate daily. However, the computers in the "Link" cafe were atrocious. Many guests, including myself, had difficulty logging on frequently. Half of the 6 or so computers didn't work at times. Staff told me I could use the Business Center instead, for a fee, of course. No free... more

The room was spacious and beautiful. The view was magnificent. Housekeeping staff was attentive, friendly, courteous and efficient. The bed was luxurious. Front desk was welcoming and friendly. The management takes a personal touch in making the guest feel at home and demonstrates a direct interest in making each guest feel welcome. more

I am no great fan of big city hotels. I prefer a nice comfort inn with free parking and breakfast. But each year I go to Chicago during Midwest music clinic with my kids to baby sit and help out. This year we stayed at the Sheraton and I really enjoyed it. The staff was friendly and the room was... more

The hotel charges for the use of fitness center. The onsite restaurant charges 28$ for the buffet breakfast. Even the water in the room is 6$ a bottle. there is no vending machine in the hotel.if you want a sida use the in-room bar and be charged 5$ for a can of soda. The bathroom stinks, the beds are uncomfortable.....if... more

The great thing about this hotel is that it is very very close to Michigan avenue, but you don't have to pay michigan avenue hotel prices! Seriously -- almost 60 dollars cheaper for one block over!!! Our room was small, but clean. We had the view of the river/lake, which was wonderful!!! Great restaurants in walking distance as well as... more

I generally like Sheratons. They're usually solid hotels with decent amenities. We stayed at the Chicago downtown Sheraton and were disappointed. The room was tired, the walls were very thin, the self-park is outrageous even though you have to walk almost a block to actually get to it. The club lounge breakfast staff didn't bring or fill up coffee, it... more

The Sheraton is clean and decent with good size rooms - some have excellent views, others without. It could use some TLC on the remodeling front in the rooms, but otherwise is good. All of the bathroom sinks are made of this composite, faux-marble that breaks and chips. I stayed here earlier in the year with no issues and knew... more

i stayed at this hotel for a week with my family this hotel is huge so clean has comfy beds foods great staff couldn,t of being any nicer. stayed here for thanksgiving it was fabulous second time in chicago and still want to go back again ... the hotel is within walkin distance to both state street and michicgan avenue.There,s... more