The Sheraton Chicago is a big, touristy place with a good location if you want to get to Michigan Avenue or the loop. The elevators are efficient, the rooms clean, and it appeared to have all the amenities you might expect from this type of hotel. I found the beds to be way too soft, but that may appeal to... more

Got this hotel through priceline, and for the price we paid I have no complaints. It was definitely worth what we paid. Asked for 4 star, and while the hotel lobby, view and location are that, the rooms are really more 3 star--rather standard, just somewhat better than a Hampton Inn. Was clean, service good and as a Priceline customer,... more

I stayed at Sheraton Chicago and Towers for almost one week for a convention, in early June. Cached prices everywhere, poor quality of the service and unfriendly/indifferent personnel, that’s all I can tell about. I asked for a smoker room, and it was confirmed when I’ve made the reservation, but on place I found that smokers rooms do not exist.... more

I was worried becuase of some of the previous reviews. The room was very clean, the location was great, our room was quiet, the staff was very friendly, the price was right, but I have to say the beds were way too soft for 2 people. We rolled together into the middle of the bed. Not very comfortable at all.... more

How could anyone possibly complain about a hotel like this? Excellent service, elegant lobby areas, very nice rooms. I could never understand people who complained about mattresses; they were all the same to me until I slept on this one - exceptionally comfortable. We were given a room overlooking the lake and Navy Pier, and complimentary appetizers. Less than a... more

We booked this room in advance so we got a fantastic Saturday-night rate of $89 for the night, a steal considering the awesome location. My husband and I were staying in Chicago to celebrate our wedding anniversary, and of course with the Sheraton we knew exactly what to expect...but neither of us expected such a C-O-M-F-O-R-T-A-B-L-E bed! If you are... more

great hotel and great service.we got a lake side view room.excellent view .overall great hotel more

We stayed on the 18th floor. The double bed sagged in the middle and the other double bed had a foul odor. The room smelled like smoke. I left the next morning with 3 red bites on my leg. We will never stay there again. Disgusting is the only word for it. more

Arrived at the Sheraton to be greeted by a lovely girl on check-in who gave me a supposedly upgraded room. Apart from being on a corner with a great view, I would hate to see the standard rooms. All i can say is that although the hotel had obviously had a bit of work done in recent years to upgrade... more