Since we got an incredible cheap price for the trip, I was not sure if it was going to be good. It was. The rooms are average, bed unbelievable comfortable and awesome view to the Navy Pier. When we arrived there was a confusion about our trip having breakfast or not: they solved it without hesitation by saying we had,... more

I stayed at this hotel to attend a conference that was being held there. The hotel was booked solid and they obviously had no way to handle that, they seemed understaffed. The high-speed internet that was supposed to cost $14 a day but was free for conference attendees did not work. The parking costs were OUTRAGEOUS! I thought the food... more

We booked this hotel through Virgin Holidays but as a member of the hotel’s loyalty scheme I contacted the hotel with our preferences before checking in. We had spent the previous night at the Hyatt across the road as due to flight cancellations by Virgin we arrived in Chicago a day early, but couldn’t get an extra night at the... more

We had our company conference at the Sheraton Chicago and it was fantastic. The service we great and the location was fantastic (right on the river). The rooms were pretty standard and were kept very clean at all times. I would definitely recommend this hotel for business and leisure travelers to the Windy City. more

We recently stayed at the sheraton chicago hotel and towers. We went for our anniversary. The hotel was very clean and the room was very nice. We checked in early, 12:30, and they gave us a room right away. We asked for a king and they gave us a great room, with a view of the chicago river. It was... more

customer service is wonderful at this hotel. i checked in at the front desk and because the hotel was not at full capacity at the time, i was immediately given a free upgrade with a smile. room was immaculate. bed was heavenly to sleep in, which is very important for any business trip. staff was friendly. overall, a very pleasant... more

The hotel lobby was quite nice, check-in went smoothly and quick, and the restaurant with the breakfast buffet was worth the hefty price. The Chicago Burger Company restaurant on site though left a lot to be desired though in service. We left after not getting a waiter to even come to our table to take our drink order for 20... more

Stayed one night for business. Decent location, very easy to get a cab, and ok service. Recently stayed at a W hotel, so this room seemed a little tired compared to the rooms a any W. Avoid the Burger "Restaurant" in the lower level - it's a complete ripoff. About $10 for a burger and you don't even get fries. more

We stayed for our one year anniversary on the Club Level. You most likely could get a great view even if you weren't on the Club Level. There were a few snags along the way but they were eager to fix them and very polite. I would suggest staying here! more