This hotel has several good points and a few not so great. On the good side, the staff is friendly and very willing to help out. When I first arrived I was given a room that had a window facing the main street. The next day I asked if I could be moved to a different room so that I... more

This hotel is in a great neighborhood, near the lake and many great restaurants. My husband and I have stayed in some laughably small rooms here, when nothing else was available (but the price was smaller too). The staff have always been very friendly and helpful. There is an expanded contintental breakfast, which is adequate. And tea and fresh-baked cookies... more

Spent one night at the Willows. The staff was very helpful. Needed to stay past regular checkout time and the staff was very accommodating They even let us stay in the parking garage at no extra cost. The continental breakfast has a nice variety of cereals, bagels, breakfast sandwichs and juice. The location is in a nice residential area and... more

We just returned from 5 nights at The Willows. The hotel is wonderful and the staff is very knowledgeable and helpful. This was our first trip to Chicago and after reading several reviews online, decided we didn't need to pay the high prices of hotels downtown, and booked this hotel directly from the property. We stayed in a king room... more

The Willows hotel is my favorite place to stay when visiting Chicago. It is located in a great neighborhood near the lakefront with a huge selection of Restaurants and shops in walking distance. The hotel is quiet and the rooms are very clean. I find the staff to always be exceptionally kind and helpful which really makes this hotel feel... more

I have been to Chicago many times for business and usually stay with Hilton or Marriot, but one trip they were sold out and came along the Willows and had a fantastic stay. The Hotel was just renovated from top to bottom and the staff is always great. Great restaurants within walking distance and bars. They also have two other... more

We have stayed at the The Willows three times this year, and each time has been a positive experience. And, we were there in three seasons (Feb. the weekend of the big snowstorm that closed the airports, Labor Day weekend, and end of October), so we can vouch for the excellent heat, air conditioning, and good 'ol fresh air from... more

I was in the Chicago area for a convention and wanted to stay downtown to be near McCormick Place. However, the only available room I could find was at the Willows in Lakeview. I really enjoyed the neighborhood! I love walking to the small shops, it was nice after a hectic day downtown. I rode the CTA to save on... more

After reading several positive reviews about the Willows (convenient location near public transportation, clean rooms and safe) I didn't hesitate to book a reservation for myself and a colleague attending trade shows for a business trip. My late night flight was delayed, and by the time I got through the unusually long taxi lines, I was pretty worn out (I'd... more