This is one of the hidden gems of Chicago, especially if you want to feel like you're living in a Chicago neighborhood. Boutique by nature, with rooms that are nicely kept, large and comfortable (albeit somewhat aged) and easy access to restaurants and shopping. Here's the problem, though: the staff is ambivalent and, sometimes, outright rude. This is really disturbing... more

I was having a difficult time with my 4 star bidding (my bids were getting too too high in the Loop and River North) on Priceline because I would be staying midweek rather than the weekend but..it all turned out just fine when I got a Wednesday and Thursday night on the 3 star Willows at a good price. No... more

I stayed here for two night son busines inChicago. While my meetings were downtown, and the Willows is in Lincoln Park area, I stayed because theprice was about $200 less per night. The Hotel is on Surf Street in a quiet residential neighborhood, but is very close to shops and restaurants. Also, it is very easy to take the bus... more

My wife and I stayed at the Willows for 2 nights based on the preponderance of good reviews on TripAdvisor. We were not disappointed in any way. We had a small room with one queen size bed. It was clean and quiet. We felt that the value was very good for a large city such as Chicago. The free breakfast... more

I flew to Chicago for a Cubs game on August 18 and experienced a horrible flight- three hour delay, a missed connection, almost missed my rescheduled connection, and lost luggage. By the time we arrived at The Willows I was absolutely frustrated. The front desk changed all that. He was friendly, got us checked in quickly, gave us a demonstation... more

This hotel has several good points and a few not so great. On the good side, the staff is friendly and very willing to help out. When I first arrived I was given a room that had a window facing the main street. The next day I asked if I could be moved to a different room so that I... more

This hotel is in a great neighborhood, near the lake and many great restaurants. My husband and I have stayed in some laughably small rooms here, when nothing else was available (but the price was smaller too). The staff have always been very friendly and helpful. There is an expanded contintental breakfast, which is adequate. And tea and fresh-baked cookies... more

Spent one night at the Willows. The staff was very helpful. Needed to stay past regular checkout time and the staff was very accommodating They even let us stay in the parking garage at no extra cost. The continental breakfast has a nice variety of cereals, bagels, breakfast sandwichs and juice. The location is in a nice residential area and... more

We just returned from 5 nights at The Willows. The hotel is wonderful and the staff is very knowledgeable and helpful. This was our first trip to Chicago and after reading several reviews online, decided we didn't need to pay the high prices of hotels downtown, and booked this hotel directly from the property. We stayed in a king room... more