The hotel is in an excellent location on the Magnificent Mile and across the street from the John Hancock Building. Maid service and cleaning was great and room service as well. I was there for a conference and all went well with that too. They had a tiny "fitness center" with basically no equipment. I use a treadmill. Only one... more

Unfortunately I had high expectations having read some of the more recent reviews. The bed, indeed, is “heavenly” but the room was musty smelling and no easy way to air out. The “heavenly shower” ....isn’t. We had food served to us during our conference, I do not have high expectations for these hotel-catered lunches but the stuff was awful. Location... more

You can't go wrong with a Westin, and their heavenly beds are just that. The rooms were clean modern and always well kept. The gym is also modern and gets the job done even for a dedicating weightlifter like myself. Views are not the most fantastic in Chicago but the location is conveneinet to the Northern most section of the... more

We stayed at the Westin for four nights. It was very busy when we arrived but we soon got checked in and our bags were brought up straight away. The room was ok and the bed was very comfortable. but the view was terrible. We looked out onto an alleyway of bricks and windows. Towels and toiletries were replenished every... more

The hotel is in a great location, but our room was just okay. It needed to be updated a little, and was small, but the wonderful heavenly beds made up for that. The hotel is right on Michgan Ave. and within walking distance to fabulous shopping. If you can get a good rate, and want to be in a convenient... more

The location is great - walking distance from shopping, the beach and Navy Pier on a nice day. My room was musty and the AC was off when I arrived, but once I turned it on the room was fine. The room was clean and a decent size. I didn't get charged for the coffee in my room like another... more

The hotel is perfect for both business and leisure travel. You can't beat the location and the rooms were well kept for an older hotel. more

The Michigan Ave Westin's response to loud ruckus of the crowd stuffed into adjoining rooms across the hall from me has been disappointing. They sent security in response to my calls, but the noise ratchets up again quickly. This is the THIRD night in a row of lousy sleep and bloodshot eyes. The night manager's "we do apologize" doesn't cut... more

Stayed three nights in Westin Michigan Avenue in July 2009 and really enjoyed it. The room was excellent and the staff were very helpful. We ate only a couple of times in the hotel dining room, and, while the food was very good, it was expensive. Even the breakfast was too dear for what you got. There are a couple... more